Workplace Experience Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Workplace Experience Manager  Work Dynamics What this job involves: Workplace Experience Manager will be responsible for managing all aspects of the facility management service delivery system in , primarily Asset Management and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within alliance partner organizations and customer satisfaction.  Key Skills Excellent customer relationship skills and ability to listen and communicate well at all levels of the company Communication skills Planning and organizational skills Negotiation skills Problem analysis Decision-making Judgment Client service orientation Adaptability Teamwork Presentation skills Computer Knowledge Technical knowledge of building services Innovative approach at work Sound like you? In this role, your key responsibilities will include:  Facility Operations To ensure Facility Maintenance and Upkeep on an ongoing activity  To act as a single point of contact for the designated facility for all FM escalations. Ensure Upkeep Schedule and Execution as per the schedules Direction of daily/Weekly work at site to the staff    Ensure Cafeteria Management related to hygiene and food safety      Follow Building Inspection Plan      as per the process Govern Daily Walk around and Snag Closures         Manage Engineering Operations as per the defined SOW’s and SOPs and to ensure 100% uptime of all equipment’s present in the facility Ensure Environment, Health and Safety practices     Managing Client/VVIP Visits and Walkthroughs      Managing Govt. Official Visitors    Delivering and adhering to the agreed KPI and SLAs Ensure Incidents are managed and communicated as per the escalation matrix To Ensure Builders Co-ordination on their deliverables         To ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adhered      Attending to Ad-hoc Requirements and to assist operations manager and leads in all F&S related internal audits and business specific external audits        Manage IC Requests within the TAT           Ensure Asset Management - Bonded and Non-bonded          Ensure Stores Management Co-ordination with CP Team on Seat Planning         Project Movement (Deals) - Co-ordination   Supervision of Functional Areas - Reception, Helpdesk, Mailroom, Key room, BMS, Time Office, Cloak Room, Wellness, Gym, Recreation, IRC, Projector Management etc.  Transport Operations - Co-ordination/ Events - Co-ordination/ Logistics - Co-ordination         Govern Scrap and Waste Management         Conduct R&R Programs     Follow Business Continuity Management process    Ensure BGC for Direct and TPV Staff         Perform Daily/Weekly/Monthly checks       Ensure Drop-ins and Additional Power Loads are handled as per process       Use of Technology Tools and Operations     Co-ordinate - Expansions, Go Lives and Decommissioning   Fact Finding of abnormalities          Conduct Facility Risk Assessment and Mitigation    Perform Facility Access Management - Level 2 and Level 3 areas     Operational requirement approvals - Photography, space blocking, Bay decoration etc.        Mailer Communication for all major events/activities. Fire Drill, Shutdown, Food Festivals, Major Breakdowns Should have complete knowledge & functionality e-Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.   Facility Reports Ensure Daily/Weekly/Monthly Reports are sent as per timelines        CRM Dash Boards are sent as per timelines             Fire Drill Reports are sent as per timelines                           Service Partner - Vendor Management Ensure Vendor Partner Deliverables Ensure Monthly Performance Review and Scoring   Ensure Service Partner Induction and Termination as per process                  Compliance      Ensure Building Statutory Compliance        Ensure CLRA is adhered     Ensure coordination on Cafeteria Compliance is adhered                  Finance and Procurement       Ensure Office Services, R&M, Capex and Special Budgets are managed effectively  Ensure Projections are done accurately        Follow up for the Purchase Orders and timely completion of the work           Ensure Governance Score and Work Completion within TAT           Ensure Invoicing is done within the timelines           Ensure Utilities - Projection to Invoicing are done with the timelines Ensure Petty Cash Management is done accurately Ensure Non-PO Approvals are managed effectively              Mock Drills Ensure Fire Drills are conducted as per the calendar Ensure Wellness Mock Drill are conducted as per the schedule         Ensure CCR Mock Drill are conducted as per the schedule Ensure BCP Mock Drill are conducted as per the schedule             Training & Development Ensure Direct Staff Training & Development           Ensure TPV Staff On-boarding and Training Ensure Cafe Staff Training and other vendor partners           Ensure Floor Warden Training prior to Fire Drill      Ensure TPV Fire Safety Training prior to Fire Drill  Connect Programs Ensure Focus Meetings/Bay Connects are conducted as per the calendar        Ensure Workplace Connects are conducted as per the calendar Participate in Workplace Town Halls and provide quality inputs Ensure Stake Holder Connects (BU, CRM, SDL, WL etc)     Ensure VOC's and CCP Survey Closures                 Internal Review Programs      Ensure Weekly Reviews - Zonal Call/Growth and Consolidation Calls          Ensure Monthly Management Reviews are conducted as per schedule Participate in Ops Reviews and provide quality inputs          Provide quality inputs for Quarterly Business Reviews         Provide quality inputs for Half Yearly Business Reviews                  Internal & External Audits     To ensure support to management in ISO certifications by training and implementing ISO down the line. Ensure Audit Preparations   Ensure Audit Participation  Ensure Audit Observation are closed and CAPA is done Management Responsibilities Provide leadership to the facilities management team Demonstrate leadership & responsiveness and creativity Understand the FM scope and in consultations with JLL City Manager or facility manager – develop specific processes & procedures to reduce cost & improve client satisfaction Accomplish at least 95% Key Performance Indicators as agreed with Coordinate with City Manager / Operations Manager on the goal setting, performance reviews, and career development plan, HR related issues for facilities management team. Assist City Manager in developing & implementing the facilities management account plan for the facility Identify training needs for all subordinates Nominate team members (Facilities & Engg.) for training conducted internally and JLL corporate team Conduct 2 CEM (Critical Environment Management) Audit in a year for other facilities. Participate and motivate in process improvement initiatives. Participate in CIWG. On time reporting of incidents in the facility. Accountable for any issues/escalation in the facility. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location: On-site –Hyderabad, TS Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.