Role-Warehouse/Darkstore Shift Incharge
Experience- 2-5Years
Location- Gurgaon/South Delhi
About the Fairdeal.Market
Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 60 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably.
Role Summary:
The Shift Incharge will be responsible for managing end-to-end warehouse operations during their shift, ensuring timely stock inwarding, systematic replenishment, accurate order picking and fulfillment, and maintaining inventory accuracy, hygiene, and shrinkage control.
They will lead a team of associates and ensure operational excellence aligned with SLAs and safety standards.
Key Responsibilities:
1. Inward & Putaway
Ensure
timely GRN (Goods Receipt Note)
and inwarding of supplier deliveries as per plan.
Verify product quantity, quality, and batch details during inwarding.
Oversee
system-based putaway and binning
to maintain storage discipline.
Coordinate with procurement / transport for delays, short receipts, or damages.
2. Replenishment & Inventory Management
Plan and execute
daily replenishment
from back storage to pick locations based on sales trends.
Maintain
inventory accuracy and bin discipline
in the WMS (Warehouse Management System).
Conduct
cycle counts and daily audits
to ensure stock sanity.
Monitor
expiry, damages, and pilferage
, ensuring timely reporting and control.
3. Order Fulfilment
Supervise
order-wise picking, segregation, and dispatch
as per route/beat plan.
Ensure
TAT adherence
(Turnaround Time) and
100% order accuracy
.
Track and resolve picking discrepancies or missing items proactively.
Coordinate with delivery and transport teams for smooth dispatch execution.
4. People & Shift Management
Manage a team of
pickers, loaders, and housekeeping staff
during the shift.
Ensure shift productivity KPIs are achieved (orders/hour, accuracy %, shrinkage %).
Maintain
attendance, shift allocation, and discipline
on the floor.
Conduct on-floor training for process adherence and safety.
5. Process & Safety Compliance
Drive
5S, FIFO/FEFO
, and hygiene standards across all zones.
Ensure all
SOPs are followed
, including scanning, tagging, and segregation norms.
Monitor
equipment usage, housekeeping, and safety protocols
on shift.
Support audit readiness — internal, external, and customer-driven.
Key Performance Indicators (KPIs):
Order fulfillment accuracy & timeliness
Inventory accuracy & shrinkage %
Damage control & expiry management
Productivity per manpower hour
Adherence to SOPs & audit scores
Skills & Requirements:
Education:
Graduate / Diploma in Supply Chain, Operations, or related field.
Experience:
2–5 years in warehouse or dark store operations (preferably in
B2B / FMCG / Q-commerce
).
Technical:
Working knowledge of
WMS / ERP systems
, Excel, and barcode scanners.
Soft Skills:
Leadership, attention to detail, problem-solving, and communication.
Shift Flexibility:
Must be comfortable with rotational or night shifts.
Why Join Us:
Be part of a fast-scaling B2B grocery platform driving next-generation supply chain excellence — where your leadership on the floor directly impacts service reliability and retailer satisfaction.
