The Role
Loop is India's fastest-growing health benefits platform, serving over 1.2 million members across 1,000+ employers. We're building the country's first true payor-provider — combining insurance, primary care, and a software layer that makes employer health benefits actually work.
As we scale into the mid-market and enterprise segments and prepare for our next chapter as a company, we need a leader who can architect the GTM engine that gets us there. The VP of Revenue Operations will sit at the center of how Loop acquires, retains, and expands customer relationships — owning the strategy, systems, and intelligence layer that powers every commercial decision.
This is a senior leadership role reporting to the COO, with immediate management of a four-person RevOps team.
What You'll Own
1. Own GTM Strategy & Scale-Up to Enterprise
Help define how Loop wins in the enterprise segment — a fundamentally different motion from the mid-market business that got us here. Longer cycles, larger committees, more complex underwriting, higher expectations on service. You'll work with Marketing, Sales and AM leadership to design the playbook: segmentation, coverage models, deal desk, pricing strategy, and the operational muscle to support 7- and 8-figure logos.
2. Reporting & Business Intelligence
Build the intelligence layer the executive team runs the business on, using AI. Weekly pipeline reviews, monthly revenue bridges, cohort retention, NDR, AE productivity, product attach, CAC/LTV, Quick Ratio — all clean, all trusted, all in one place. You'll own the GTM metrics that show up in board decks and the next round's data room, and you'll make sure they tell a coherent story.
3. Product Roadmap Partnership
Be the voice of the customer and the commercial team inside Product. You'll work directly with our Product and Engineering leaders to translate what Sales and AM are seeing in the market — friction in quoting, gaps in policy admin, unmet needs around healthcare, enterprise-grade reporting requirements — into a prioritized roadmap. The best RevOps leaders shape the product. You'll help decide what gets built and why, and you'll be accountable for whether it actually moves the metrics that matter.
4. AI & Agentic Workflows
You’ll lead Loop's GTM automation agenda. You'll identify the highest-friction workflows across Sales and AM and design AI-powered solutions to eliminate manual effort at scale: agentic workflows for renewal forecasting, at-risk account detection, pipeline hygiene, outbound sequencing, automated QBR generation, AE and AM copilots. You'll bring a sharp point of view on where automation creates real leverage versus where human judgment is irreplaceable, and you'll build a framework for evaluating, deploying, and sunsetting tools based on ROI.
5. Pipeline, Forecasting & Account Management Ops
Own the operating rhythm that keeps the commercial engine humming. Bottoms-up pipeline models with real stage-gate discipline. Weekly and monthly forecasting in partnership with Finance, with risks and upside surfaced early. Renewal calendars, upsell playbooks, health scores, escalation workflows, and clearly-defined NDR targets with the levers to hit them. Quota setting, territory design, and incentive plan administration that drives the behaviors we want in our sales and retention teams.
6. Systems & Infrastructure
Own the revenue tech stack — Salesforce, engagement tools, contract management, and the integrations into our policy administration and billing systems — and the data governance standards that make everything above possible. This is the foundation, not the destination, but it has to be rock solid.
7. Team Leadership
Lead, develop, and expand the existing four-person RevOps team. Set clear ownership, build career paths, raise the performance bar. Drive cross-functional alignment between Sales, AM, Finance, and Product on pricing, quoting, and policy fulfillment.
What We're Looking For
10+ years in Business Operations, P&L Ownership, Sales Operations, or GTM, with at least 3 years at a senior level including direct team management
A track record of helping a company move upmarket — you've built or scaled the GTM operating model for an enterprise motion, not just optimized an existing SMB funnel
Demonstrated experience supporting both a new business Sales motion and a high-retention Account Management function
Hands-on experience deploying AI or automation tooling in a GTM context — sales engagement platforms, AI-assisted forecasting, LLM-powered workflows
Analytical depth: SQL or BI tools (Metabase, Looker, Tableau), and the ability to build financial models that Sales and Finance both trust
Experience in running a Business Unit or P&L strongly preferred; Indian B2B sales context a plus
Executive-level communication — you'll regularly present to the COO, CEO, and board
Why This Role
You'll be the person who decides how revenue actually moves through Loop as we scale to the enterprise. You'll have the resources, the team, the executive air cover, and the mandate to build something that doesn't exist yet in the Indian health benefits market. If you've been waiting for a role where strategy, systems, and AI tooling all sit in the same job description — this is it.
