Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Job Description
Primary Responsibilities :
Strategic
• Lead the development and execution of the Bank’s KYC strategy across global capability centers
(GCC), ensuring alignment with regulatory expectations, global standards, and business growth
priorities.
• Drive centralization and optimization of KYC operations, enhancing the GCC as a center of excellence
for scalable and standardized KYC delivery.
• Partner with global and regional stakeholders to define target operating models, including maker-
checker frameworks, onboarding vs. periodic review segmentation, and process ownership clarity
Continuously assess emerging regulatory trends and financial crime risks, translating them into
actionable KYC policies, frameworks, and operating enhancements.
• Champion process transformation and digitization initiatives (e.g., workflow tools, data quality
frameworks, screening systems), improving efficiency, transparency, and turnaround time.
• Embed a strong compliance culture across KYC teams, consistent with first-line accountability and the
Bank’s financial crime compliance framework.
Control
• Establish and strengthen a robust governance and control framework covering end-to-end KYC
lifecycle (onboarding, periodic reviews, trigger events, remediation).
• Ensure effective maker-checker segregation, QA validation, and escalation protocols, enhancing
quality and reducing operational risk.
• Oversee adherence to internal policies, global standards, and regulatory requirements, including
outsourcing governance and SLA/IAA frameworks with GCC/third-party teams.
• Drive proactive monitoring of key risk indicators (KRIs) such as overdue cases, quality scores, audit
findings, and regulatory breaches.
• Lead engagement with internal audit, compliance, and regulators, ensuring timely closure of
observations and sustainable remediation of control gaps.
• Strengthen governance through clear accountability structures, escalation mechanisms, and
performance tracking across distributed KYC teams.
Operational
• Provide leadership oversight for day-to-day KYC operations delivered through GCC, ensuring service
quality, consistency, and efficiency.
• Ensure effective capacity planning, workload prioritization, and resource allocation across onboarding,
periodic review, and event-driven KYC processes.
• Drive improvements in KYC turnaround time, productivity, and process standardization, leveraging
centralized support models.
• Implement and monitor quality assurance frameworks, including periodic reviews, thematic checks, and
continuous improvement initiatives.
• Oversee development and maintenance of KYC data quality, documentation standards, and system
integrity across platforms (e.g., core banking, screening systems).
• Lead operational readiness for new products, jurisdictions, or regulatory changes, ensuring seamless
integration into KYC processes.
• Ensure strong training and capability building programs for GCC teams to maintain high competency
and compliance standards.
Stakeholder Management
• Act as the central point of contact for global, regional, and in-country stakeholders across Business,
Compliance, Financial Crime, Operations, and Audit.
• Build strong relationships with front office teams (RM/Business), Compliance, and GCC leadership to
ensure alignment on priorities, risk appetite, and execution.
Lead governance forums and committees (e.g., KYC performance reviews, governance forums) to drive
transparency, accountability, and decision-making.
• Manage engagement with global KYC and compliance teams, ensuring best practice sharing and
alignment with group-wide standards.
• Influence senior stakeholders to prioritize remediation, process improvements, and investment in KYC
infrastructure.
• Provide regular, high-quality management reporting and insights on KYC performance, risks, and
strategic initiatives
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
