What we expect you to do
Delivers accent training to client and customer dealing employees
Manage training logistics such as rooms, materials, invitations for effective content delivery
Manage training relationships at the supervisor and team levels, define and set training schedules, and expectations
Develop training plans that focus on application and understanding of content leveraging best practices for DDAM operational roles
Ensure adequate, accurate documentation is prepared and provide feedback
Communicate documentation needs / gaps to business, service, provisioning and process teams where applicable
Measure the effectiveness of training delivery through metrics and capturing feedback
Here's what we are looking for in candidates for this job
Bachelor’s degree or equivalent work experience
Knowledge of training in delivery skills and delivery methods
MS office proficiency
Strong communication skills
Proven ability to complete full cycle training
Interpret DD process and service documentation
Diversity in Dimension Data
We have a global culture that embraces diversity. Dimension Data respects the diverse experiences and individual beliefs of its employees. As such, Dimension Data is committed to an inclusive workplace for all and we’re proud to provide equal employment opportunities for all qualified applicants.
