We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Primary Key Responsibilities (Top 3-5 KRA)
Oversee coordination of a 24/7 SOC analyst team, ensuring consistent coverage and smooth operational handovers.
Drive the effectiveness of detect‑and‑analyse controls operated by the SOC team, ensuring incidents are identified, triaged and escalated appropriately.
Build strong collaboration with UK‑based Cyber Defence colleagues to support joint security monitoring, intelligence sharing and incident response alignment.
Lead continual service improvement activity across SOC processes, tooling and workflows.
Additional Responsibilities:
Communicate complex threats, risks and operational challenges clearly and confidently to key stakeholders across regions.
Support internal and external audit activities through accurate documentation, evidence preparation and control assurance activity.
Encourage and embed automation and AI‑enabled enhancements to improve the efficiency and maturity of SOC operations.
Knowledge & Skills
Demonstrable experience managing a SOC team in a regulated or security‑critical environment.
Strong knowledge of security operations, incident detection, analysis procedures and operational security tooling.
Experience collaborating with geographically distributed teams, ideally supporting a UK security function from a satellite SOC.
Proven ability to support audits and regulatory expectations within a controlled environment.
Ability to articulate technical risks and threat scenarios clearly to non‑technical and senior stakeholders.
Experience driving operational improvements through automation, AI or other optimisation initiatives.
Experience
Minimum 10-12 years of experience in cybersecurity, with at least 4 years focused on managing and administering Security Operations Centres
Strong problem‑solving and analytical thinking.
Ability to organise and prioritise in a high‑tempo, 24/7 operational environment.
Proactive approach to continuous improvement and risk reduction.
Relevant Qualifications
A degree in Computer Science, Information Security, or a related field. A master’s degree is a plus.
Professional certifications such as CISSP, CISM, or similar are preferred.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
