Manage content moderation operations and
service level agreements (SLA) by defining metrics, monitor performance, and ensure high-quality delivery in alignment with business requirements.
Lead multi-stakeholder projects under tight deadlines, manage requirements, timelines, budgets, and risks.
Optimize business processes through workflow visualization and incremental enhancements to resolve bottlenecks.
Influence stakeholders through trusted relationships and data-driven recommendations to drive organizational value.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
3 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.
3 years of experience in operations, strategy, planning, and program management.
Preferred qualifications:
Bachelor's degree or equivalent practical experience.
3 years of experience managing vendor operations across multiple geographies.
Experience in leading projects in a changing global setup and ability to learn and thrive in ambiguity.
Experience in managing data quality processes with the ability to identify efficiency and quality improvement opportunities.
Ability to influence without direct authority, drive change at all levels within an organization, and build strong working relationships.
