Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics,
GenAI
, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer
experiences
and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that
impact
customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence
.
Position Summary
Level:
Senior
Consultant, Technical Transformation or equivalent
As a Senior Consultant at Deloitte Consulting, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust
pipelines
and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and
timely
delivery of solutions.
Work
you’ll
do:
Lead scrum teams for Epics/Features; provide technical design and develop stories per sprint.
Lead estimation for Epics/Features; support project plan/timeline, upsell/cross-sell via estimations.
End-to-end ownership of functional modules; lead story grooming/solutioning with onshore/client teams.
Ensure quality with unit/peer review; conduct RCA on defects and provide
timely
fixes.
Lead code reviews; ensure team adherence to standards; guide on customization vs configuration.
Lead demos to clients; prepare status/QRM reports; present risks/issues in project meetings.
Prepare process flows, release notes, pipeline management; leverage Delivery Excellence/automation assets.
Prepare Gantt charts, RACII/dependency matrix;
maintain
project leverage with Manager.
Prepare engagement review documentation; support upsell/cross-sell in account/project.
Architect, lead, and
optimize
Agentforce
/
GenAI
integrations; drive adoption of
GenAI
/Agentic solutions.
Lead technical solutioning, code reviews, and customization/configuration decisions for Agentic solutions.
Drive innovation in
GenAI
/
Agentforce
use cases; ensure best practices in AI/ML integration with Salesforce.
The team:
Step into our
Sales & Service
team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here,
you’ll
collaborate with passionate, creative minds to transform sales models, elevate service excellence, and
optimize
customer operations. If
you’re
ready to grow your
expertise
, make bold
ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!
Qualifications
Must Have Skills/Project Experience/Certifications:
6 - 10 years of hands-on experience in
working with Varicent (erstwhile IBM SPM) Tool v7 and above
Experience in working on SPM technologies (preferred), apart from Application and Maintenance Services (AMS), Support and Maintenance and Data Integration is
required
.
Proficiency
in writing database queries and overall knowledge of database concepts is
required
Ability to design and develop reports and dashboards as per business requirement
Experience in
–
Creating/
Modifying
calculations, views, data stores in Varicent
Reporting
for
different roles
and titles
Handling ad-hoc data change requests by the client
Working with complex data structures in extracting and transforming data
Working with data extraction from multiple databases such as Oracle, SQL
Server
and Teradata
Developing and managing web reporting portals (data extraction, load, creation of portal pages, testing, etc.)
Programming structural data validation checks and
identify
data discrepancies
Knowledge of database management tools
Knowledge of SQL and PL/SQL
MS Excel and Access
MS PowerPoint
Education:
BE/
B.Tech
/M.C.A./
M.Sc
(CS) degree or equivalent from accredited university
Location:
Bengaluru/Hyderabad/Pune/Chennai
