Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer
experiences
and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level:
Consultant, Technical Transformation or equivalent
As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
Work you’ll do:
Independently design, build, and deliver medium/high complexity stories. Use standard estimation methods for user stories.
Own medium-complex modules; perform
PoCs
, grooming, present design options to TLs. Drive technical grooming; participate in solutioning and
PoCs
with option analysis.
Engage juniors to follow best practices; perform code reviews and fixes with minimal oversight. Coordinate with onshore/client teams; ensure juniors understand requirements; build client rapport.
Define release management strategy, pipeline management, repository integration with DevOps. Drive meeting agendas; support weekly status reports. Elevate industry knowledge; leverage Delivery Excellence/automation/
Smartstarts
.
Configure and extend
Agentforce
/GenAI components; perform
PoCs
for GenAI-powered features. Mentor Analysts on technical tasks; support technical solutioning and
PoCs
.
The team:
Step into our
Sales & Service
team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!
Qualifications
Must Have Skills/Project Experience/Certifications:
3 - 6 years of hands-on experience in
working with Varicent (erstwhile IBM SPM) Tool v7 and above
Experience in working on SPM technologies (preferred), apart from Application and Maintenance Services (AMS
), Support
and Maintenance and Data Integration is required.
Proficiency in writing database queries and overall knowledge of database concepts is required
Ability to design and develop reports and dashboards as per business requirement
Experience in-
Creating/Modifying calculations, views, data stores in Varicent
Reporting
for
different roles and titles
Handling ad-hoc data change requests by the client
Working with complex data structures in extracting and transforming data
Working with data extraction from multiple databases such as Oracle, SQL Server and Teradata
Developing and managing web reporting portals (data extraction, load, creation of portal pages, testing, etc.)
Programming structural data validation checks and identify data discrepancies
Knowledge of database management tools
Knowledge of SQL and PL/SQL
MS Excel and Access
MS PowerPoint
Education:
BE/
B.Tech
/M.C.A./
M.Sc
(CS) degree or equivalent from accredited university
Location:
Bengaluru/Hyderabad/Pune/Chennai
