Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer
experiences
and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level:
Analyst,
Technical Transformation
or equivalent
As an experienced Analyst at Deloitte Consulting, you will be responsible for individually delivering high
quality work products within due timelines.
Work you’ll do:
Configure/custom build user stories, unit test, document design and deployment.
Support story estimation using guidelines. Gradually pick up more complex stories; maintain defined velocity.
Ensure quality via thorough unit testing and code coverage.
Follow project coding best practices. Learn/adopt firm tools; build rapport with onshore teams.
Understand pipeline setup and DevOps procedures. Manage time for meetings and prep work.
Learn/adopt new tech stack features; understand limitations.
Learn basics of
Agentforce
/GenAI modules and their configuration within Salesforce.
The team:
Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!
Qualifications
Must Have Skills/Project Experience/Certifications:
2 - 3 years of hands-on experience in
working with Varicent (erstwhile IBM SPM) Tool v7 and above
Experience in working on SPM technologies (preferred), apart from Application and Maintenance Services (AMS
), Support
and Maintenance and Data Integration is required.
Proficiency in writing database queries and overall knowledge of database concepts is required
Ability to design and develop reports and dashboards as per business requirement
Experience in-
Creating/Modifying calculations, views, data stores in Varicent
Reporting
for
different roles and titles
Handling ad-hoc data change requests by the client
Working with complex data structures in extracting and transforming data
Working with data extraction from multiple databases such as Oracle, SQL Server and Teradata
Developing and managing web reporting portals (data extraction, load, creation of portal pages, testing, etc.)
Programming structural data validation checks and identify data discrepancies
Knowledge of database management tools
Knowledge of SQL and PL/SQL
MS Excel and Access
MS PowerPoint
Education:
BE/
B.Tech
/M.C.A./
M.Sc
(CS) degree or equivalent from accredited university
Location:
Bengaluru/Hyderabad/Pune/Chennai
