About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Travel Consultant
Location: Lower Parel, Mumbai
Experience: 1-4 years
Key Responsibilities:
Handle international flight amendments including date change, reissuance, rerouting, cancellation, refund, and name correction as per airline policies.
Interpret and apply fare rules accurately for revalidation and reissue cases.
Coordinate with airlines for waiver approvals, schedule changes, and involuntary cases.
Manage ADM prevention by ensuring correct pricing and compliance with airline policies.
Provide prompt support to B2B agents via calls, emails, and CRM tools.
Handle queue management and prioritize urgent cases.
Support escalations and complex amendment scenarios efficiently.
Manage
LCC (Low-Cost Carrier) bookings
, amendments, cancellations, and refunds as per airline-specific processes.
Handle
NDC (New Distribution Capability) bookings
,
Required Skills:
Strong international ticketing & amendment knowledge.
Hands-on experience in
Amadeus / Galileo / Sabre
.
Knowledge of
LCC portals & NDC booking
.
Good understanding of fare construction & penalties.
Eligibility:
1–4 years of experience in international air ticketing (B2B preferred).
Flexible to work in rotational shifts (including night shifts if required). No Night Shift for females
