About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Key Responsibilities
Handle
International & Domestic air ticket refund requests
raised by agents on the TripJack platform.
Process refunds for
cancellations, schedule changes, and airline disruptions
.
Verify booking details, fare rules, and cancellation policies before processing refunds.
Coordinate with
airlines, consolidators, and GDS teams
for refund approvals and status updates.
Track
pending refunds and follow up with airlines
to ensure timely settlement.
Maintain proper
documentation and records of refund transactions
.
Communicate refund status and timelines clearly to agents.
Ensure compliance with
airline policies, ADM rules, and company SOPs
.
Work closely with
ticketing, amendments, and disputes teams
for complex cases.
Maintain
MIS reports for refund cases and TAT monitoring
.
Required Skills
Good knowledge of
International & Domestic air ticketing processes
.
Understanding of
fare rules, airline policies, and cancellation charges
.
Experience working with
GDS systems (Amadeus / Galileo / Sabre)
.
Familiarity with
B2B travel platforms like TripJack, TBO, or similar OTA systems
.
Strong attention to detail and problem-solving ability.
Good communication and coordination skills.
