TripJack:
A Great Place to Work® and the trusted tech platform for over 60K+ travel
agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and
sense of belonging our people feel every day. This recognition reflects our commitment to a
culture where our teams grow, collaborate, and drive the future of travel technology, while
consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized
the needs of travel agent partners. TripJack’s integrated platform offers content from 750+
airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and
Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and
post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel
booking & management experience for our agent partners.
Location : Chennai
Key Responsibilities
Handle
group booking requests
for domestic and international travel
Coordinate with airlines for
group fare quotations, blocking, and confirmations
Manage
ticket issuance, reissuance, cancellations, and refunds
for group bookings
Ensure timely follow-ups with airlines and internal stakeholders
Provide accurate fare details and travel options to agents/customers
Handle
LCC (Low-Cost Carrier) and GDS bookings
efficiently
Maintain proper documentation and booking records
Resolve booking-related queries and issues within defined TAT
Ensure high levels of customer satisfaction and service quality
Required Skills & Qualifications
Minimum
2 –4 years of experience
in group booking / air ticketing
Good knowledge of
GDS systems (Amadeus, Galileo, Sabre)
Experience in handling
domestic & international group travel
Strong communication and coordination skills
Ability to work under pressure and manage multiple bookings
Attention to detail and accuracy in fare handling
Interested Please share your resume on
mansi.kalap@tripjack.com
