About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+
airlines, 2 Mn+ Hotels including services across Corporate Travel, travel assistance andInsurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking &; management experience for our agent partners.
Role: Travel Consultant
Location: Lower Parel, Mumbai
Experience: 2-4 years
Role Overview
We are looking for a detail-oriented and proactive Travel Consultant – CARTS to manage air ticket issuance and post-booking operations. The role involves working closely with agents, ensuring accurate and timely ticketing, and delivering a smooth booking experience.
Key Responsibilities
Handle air ticket issuance (domestic & international) through GDS/LCC portals
Verify booking details, fares, and passenger information before issuance
Manage queue handling and ensure timely processing of ticketing requests
Perform reissuance, cancellations, and refunds as per airline policies
Coordinate with airlines and internal teams for booking discrepancies
Ensure adherence to SLAs for ticketing and service delivery
Provide support to travel agents for ticketing-related queries
Maintain accuracy and minimize errors in ticket issuance
