About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Travel Consultant ( Audit Department)
Location: Lower Parel, Mumbai
Experience: 2-4 years
Key Responsibilities
Audit domestic and international travel bookings for accuracy and policy compliance
Verify ticketing, refunds, reissues, cancellations, and fare calculations
Identify discrepancies, process gaps, and operational errors
Review GDS transactions and booking records
Ensure adherence to company SOPs and quality standards
Coordinate with operations, finance, and support teams for issue resolution
Prepare audit reports and highlight observations to management
Monitor fraudulent or suspicious transactions and escalate when required
Support process improvement initiatives and compliance checks
Maintain proper documentation and audit records
Required Skills & Qualifications
Experience in travel operations, ticketing, or audit processes preferred
Knowledge of GDS systems such as Amadeus, Galileo, or Sabre
Understanding of fare rules, refunds, reissues, and cancellations
Strong analytical and problem-solving skills
Good communication and coordination abilities
Attention to detail and accuracy in transaction reviews
Proficiency in MS Excel and reporting tools preferred
Preferred Candidate Profile
Prior experience in travel audit or back-office operations
Ability to work in a fast-paced environment
Strong organizational and time-management skills
Team player with a process-oriented approach
