Training coordinator
POSITION OVERVIEW:
This job role exists to assist existing Training Managers to maximize delivered revenue against booked sales by ensuring seamless training delivery resulting in world class NPS and customer retention.
RESPONSIBILITIES AND DUTIES:
• Assist Training Manager’s with coordination of world class Training Delivery
• Assist TM’s manage Client Relationships
• Assist TMs manage Instructor Relationships
• Maximize revenue delivery and ensure ‘Zero’ leakage
• Ensure process compliance and continuous improvement
• Drive world class Feedback scores for both self and NetCom
• Maintain clear and transparent communication with all stakeholders
• Address all Student issues during and post class
• Assist TMs to engage with Active trainers to keep the relationship cordial between NetCom and Instructors. Help provide timely performance feedback to trainers.
• Assist the TMs to 100% keep the trainer profiles up to date in the Instructor Portal for all assigned Active Instructors
• Assist TMs to ensure "Zero" class cancellations due to last minute trainer surprises
• Share 100% class evaluations with instructors
• Actively assist in sourcing trainers for new / future capability as well as contingencies for active trainers. Assist in smooth onboarding for New Trainers.
• Assist TMs in making sure that 100% of New Trainers have gone through NetCom Onboarding and cleared minimum standard for teaching a class
• Assist TMs with all TDRs.
POSITION MINIMAL QUALIFICATIONS:
2-3 years experience in a Technology Training environment
Broad understanding of the technology training
Familiarity with Virtual Training platforms
Time management
Process Compliance
Exercises professionalism always when dealing with external and internal customers
Project and Time management. effectively manage time and resources in order to achieve high productivity and efficiency
Impeccable English communication
Strong business acumen, strategic insight, and interpersonal savvy to work with senior managers and executives
Good computer skills; i.e., Excel, Outlook, Microsoft applications
Excellent organizational skills with the ability to multi-task
