We are looking for an enthusiastic Training and Quality Analyst who has a prior experience with ensuring quality measures and giving training accordingly.
Responsibilities:
Audit Calls of the employees & ensure they are following quality guidelines while making calls
Provide correct information, report error trends & propose action plan to mitigate errors.
Organize quality calibration sessions with all employees.
Identifying Training Needs (TNI) & conducting Refreshers, PKTs to improve the process knowledge gaps.
Ensure Quality Feedback is shared with every employee.
Ensure Campaign Quality metrics are shared with Operations & other stake holders at regular intervals so that every stake holder is aware about Product & Process errors.
Requirements:
Overall work-experience of 1+ years as T&Q analyst.
Basic Knowledge of the Training & Quality Module.
Should be coachable.
Educational qualifications: Min Graduate.
Detail oriented, good at problem solving & innovating.
Ability to work collaboratively with multiple cross-functional teams.
Should possess good communication skills
Well versed with excel, G-doc & latest business tools.
Should be open to travel across different cities across India as per Business Requirement.
