Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on
https://www.reelo.io
What will you do ?
Call Auditing -
Review recorded customer calls, score them against quality benchmarks (empathy, accuracy, tone, process adherence), and identify service gaps.
Trend Analysis -
Identify recurring customer issues, product pain points, or support bottlenecks. Flag root causes and recommend fixes.
Stakeholder Collaboration -
Work with Support, Product, Training, and Onboarding teams to share findings and drive improvements.
Quality Metrics & Scorecards -
Define and track quality KPIs like call scores, CSAT, error rates, and first-contact resolution.
Agent Feedback & Coaching -
Provide constructive feedback to support staff. Support training and coaching initiatives to close quality gaps.
Reporting & Insights -
Create regular reports (weekly/monthly) with trends, insights, and data visualizations for leadership.
Process Improvements -
Suggest improvements across call flows, documentation, knowledge base, and customer communication.
What you need ?
0–2 years in Quality Analysis, Customer Experience Quality analyst
Experience auditing
customer support calls
(Google Meet or similar)
Strong analytical skills with a pattern-finding mindset
Excellent communication skills (written + verbal)
Detail-oriented and empathetic approach to customer service
Ability to handle multiple tasks and meet deadlines
Nice-to-Have:
Experience in SaaS, preferably in restaurant/retail tech
