Manage relationships with operations and the customer support team of assigned key partners (Flipkart, Tata, Reliance, etc.) in the region.
Represent the user by providing insights and feedback, to Product Managers and GTM team to ensure core metrics like CSAT, NPS, contact rate, support cost reduction, etc., are achieved.
Develop and evolve the user experience strategy for Google product offerings based on a deep knowledge of products and local market landscapes through the partners.
Project manage the launch of new hardware products working with partner representatives, GTM team and other cross-functional stakeholders.
Collaborate with a global team to align, adopt and drive market-relevant partner programs such as B2B support for Pixel phones and ecosystem, Home and Health devices and subscriptions.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
7 years of experience with product strategy, technical product integration, or solution design in a client-facing role.
5 years of experience working cross-functionally with product and engineering teams.
Preferred qualifications:
MBA or equivalent practical experience.
10 years of experience in operations and partner management.
Experience in consumer hardware, or customer support operations, and in managing relationships with external partners with minimal guidance.
Experience working independently to drive projects to completion with minimal guidance.
Ability to manage complex projects with multiple stakeholders.
Excellent problem-solving and strategy development skills.
