Job Summary:
We are seeking a highly motivated and results-driven
Tele Collection Executive
to join our team in New Delhi. The successful candidate will be responsible for contacting customers via phone to collect outstanding debts, negotiate payment plans, and resolve customer complaints. The ideal candidate will have excellent communication and negotiation skills, a strong work ethic, and the ability to work in a fast-paced and dynamic environment.
Key Responsibilities:
Make outbound calls to customers to collect outstanding debts, negotiate payment plans, and resolve customer complaints.
Utilize persuasive communication techniques to negotiate payment arrangements and settlements.
Build rapport with customers to understand their financial situation and provide solutions to help them pay their debts.
Respond to customer inquiries and complaints in a professional and courteous manner.
Collect outstanding debts from customers, ensuring that all payments are processed accurately and efficiently.
Negotiate payment plans and settlements with customers, ensuring that all agreements are documented and approved.
Accurately enter customer information, payment plans, and settlements into the company's database.
Maintain accurate and up-to-date records of customer interactions and payment history.
Requirements:
Bachelor's degree in a related field
Minimum 2+ year of experience in Tele Collections, customer service, or a related field.
Experience in auto loan collections will be added advantage.
Excellent communication and negotiation skills.
Ability to work in a fast-paced and dynamic environment.
Proficient in Microsoft Office, particularly Excel, Word, and Outlook
Language:
Assamese(mandatory)
