Job Description:
Job Title: Technology Operations Specialist
Corporate Title: VP
Location: Bangalore/Pune, India
Role Description
Mainframe /Tandem & AS 400 Technology Operations is looking for a Technology Operations Specialist to support day-to-day service delivery, operational stability, and risk management for the IBM Z (z/OS) platform. You will work closely with infrastructure, application, and Information Security teams to ensure resilient batch and online processing, strong access controls, and audit-ready operational documentation. As these (e.g., DB2) are vendor-managed, the role also includes service integration and governance activities such as SLA management, escalation, change coordination, and service review. The role focuses on monitoring, incident/problem/change coordination, runbook execution and improvement, and effective stakeholder communication to maintain a stable, secure, and compliant production environment.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,
Best in class leave policy.
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Provide L2/L3 operational support for IBM Z (z/OS) production environments, including monitoring, event triage, and service restoration within agreed SLAs
Execute and support batch operations (job monitoring, restarts/reruns, job failure analysis), and coordinate end-to-end processing with upstream/downstream systems
Perform initial diagnostics for incidents (including abend and connectivity issues), collect logs/evidence, drive root-cause analysis with resolver groups, and track remediation through to closure
Participate in change and release processes for mainframe components and applications (JCL/PROCs, scheduler definitions, CICS/IMS changes) and coordinate DB2-related changes and binds with the vendor-managed mainframe database service to ensure operational readiness, rollback plans, and post-implementation validation
Manage and govern the vendor providing mainframe database services (e.g., DB2), including SLA tracking, incident and problem escalation, change coordination, service reviews, and ensuring timely delivery of agreed actions and audit evidence
Support security/compliance activities on the platform by coordinating access reviews and privileged access processes (e.g., RACF/ACF2/Top Secret), maintaining audit evidence, and responding to control/audit/regulatory requests in a timely manner
Your skills and experience
Relevant experience in Mainframe (IBM Z), Tandem, AS400 Technology Operations / Production Support, including incident, problem, change, and service reporting in a 24x7 or business-critical environment
Hands-on working knowledge of z/OS concepts and tooling such as TSO/ISPF, SDSF, JES2/JES3, JCL/PROCs, and datasets/VSAM
Understanding of online and database subsystems (e.g., CICS, IMS, DB2) and the ability to partner effectively with application teams and system programmers during incidents and changes
Experience with IT service management practices (ITIL) and ticketing tools; proven ability to run incident bridges, manage priorities, communicate clearly, and coordinate escalations with internal resolver groups and external vendors
Experience with workload scheduling/automation and monitoring (e.g., CA-7/Control-M/TWS, OMEGAMON or equivalent) and comfort with operational reporting/analysis (Excel)
Working knowledge of mainframe security and access controls (RACF, ACF2, or Top Secret) and experience supporting audits, evidence collection, and control attestation
Strong analytical and problem-solving skills (including structured RCA), attention to detail, and a continuous improvement mindset (automation/simplification where possible)
How we’ll support you
Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.html
We strive for a
culture
in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
