Technical Support Executive

Key Responsibilities - Provide technical support to clients via email, phone, ticketing systems, and remote access tools.  Diagnose, troubleshoot, and resolve application, device, and system-related issues.  Monitor system alerts and proactively identify potential issues.  Coordinate with development, DevOps, and QA teams for complex issue resolution.  Maintain accurate documentation of issues, solutions, and troubleshooting steps.  Assist clients with application usage, configurations, and best practices.  Ensure adherence to SLAs and timely communication with clients.  Perform basic database checks and validations as required.  Support application updates, patches, and deployments when needed. Required Skills & Qualifications  Bachelor’s degree in Computer Science, IT, or a related field.  1-2 years of experience in a technical support or application support role.  Strong understanding of software applications, databases, and basic networking.  Experience with ticketing tools and customer support workflows.  Good analytical and problem-solving skills.  Excellent verbal and written communication skills.  Ability to work in shifts and handle international clients (if applicable). Preferred Skills (Good to Have)  Experience with GPS tracking, IoT platforms, or fleet management systems.  Knowledge of REST APIs.  Experience working in a SaaS or B2B environment. Key Competencies  Customer-centric mindset  Attention to detail  Time management and prioritization  Team collaboration  Ability to work under pressure Preferred Candidate Profile  Prior experience in International Technical Support is an added advantage.