Position Title:
Technical Support Engineer (Tamil, Malayalam)
Experience:
0-2 years
Location:
Noida (Delhi NCR)
Position Type:
Full Time
** Candidates should be fluent in Tamil & English and willing to work in rotational shift **
Job Description
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot our POS software problems and help our customers with their support queries. Ultimately, you will be a person our customers' trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Roles and Responsibilities
Responsible to merchant’s support queries
Support on email / phone calls / google meets to give clients quick answers
Online meeting with merchants to diagnose the software issues
Providing product tech demonstration to the merchants
Installing and configuring merchant’s POS device
Merchant On-boarding, product online training.
Ability to work in 24*7 support environment
Willing to travel to client side for troubleshooting, if needed
Education
Bachelor’s degree in computer science or information technology
Proven work experience of 0-2 yrs as an application support / technical support role
Ability to solve complex application/software issues
Excellent interpersonal skills
Good written and verbal communication skills
