About this role
We're building our
support team
and are looking for p
roactive, empathetic, and resourceful problem-solvers
who are excited to make an impact in a fast-paced environment.
If you're someone who
thrives on helping others
, enjoys
solving problems,
and can communicate
clearly and effectively
, this role is for you!
As a
Technical Support Engineer
, you'll be
the first point of contact
for our customers, ensuring they have a
seamless and positive
experience.
You'll handle c
ustomer queries, troubleshoot issues, and provide product guidance
, helping users get the most out of Zenskar.
Key Responsibilities
Technical Customer Support & Issue Resolution
Respond promptly
to customer inquiries via chat, email, or calls.
Troubleshoot and resolve
customer issues efficiently and escalate when necessary.
Keep customers informed
about issue resolutions and product updates.
Product Guidance & Customer Success
Develop a
deep understanding of the product
to help customers navigate features.
Assist users with
account setup, configurations, and best practices
.
Proactively
identify pain points
and guide users to solutions.
Empathy & Relationship Building
Build strong
relationships with customers
by understanding their needs.
Maintain a customer-first approach
, ensuring satisfaction and engagement.
Educate customers on
new features, best practices, and self-service options
.
Documentation & Feedback
Contribute to
FAQs, knowledge bases, and troubleshooting guides
for better self-service.
Provide
actionable feedback
to internal teams to improve the product and support experience.
Key Qualifications
What Makes a Great Support Specialist?
Excellent Communication Skills
Ability to
write and speak clearly and professionally
in English.
Can
explain complex concepts in simple terms
to both technical and non-technical users.
Active listening skills to
understand customer concerns and respond empathetically
.
Strong Problem-Solving & Analytical Skills
Quick thinker who can
troubleshoot issues logically and find effective solutions
.
Can
adapt to new situations
and solve problems on the fly.
Comfortable working with
ticketing systems
and logging accurate information.
Product & Customer Focus
Curious and eager to learn
about new products and features.
Ability to
grasp technical concepts
even without a technical background.
Understands customer needs and is
committed to providing top-tier support
.
Team Player & Ownership Mindset
Takes initiative
and works independently to resolve customer queries.
Works well with
cross-functional teams
(Product, Engineering, and Success).
High accountability
and ownership of customer issues from start to resolution.
Work Hours
Full-time: 4:30-5:00 PM – 3.30 AM IST with breaks in between
Supporting our international (primarily US-based) customer base
Location
Hybrid - 2 days per week (Tuesday, Thursday)
Office Location: Indiranagar, Bengaluru.
Address:
3rd Floor, A wing No 1, Carlton Towers, HAL Old Airport Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560008.
Why Join Zenskar?
Work with
a fast-growing company
where your contributions matter.
Get exposure to
a variety of customers and industries
.
Be part of
a supportive, collaborative team
that values growth and learning.
