<div class="content-intro"><p class="cgHgbA nxe3IQ Xp24Nw PanoWQ"><span class="OYPEnA">Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fueling ours.</span></p>
<p class="cgHgbA nxe3IQ Xp24Nw"><span class="OYPEnA">Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing.</span></p>
<p class="cgHgbA nxe3IQ Xp24Nw"><span class="OYPEnA">As a trusted partner for purpose-built AI and intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. </span><span class="OYPEnA">Over 10,000 customers trust ABBYY, </span><span class="OYPEnA">including many Fortune 500 ones. You will work on further developing a portfolio already containing client names such as </span><span class="OYPEnA">DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK.</span></p></div><p>The <strong>Technical Success Manager Lead</strong> will oversee and guide a team of Technical Success Managers while directly contributing to strategic customer engagements. This role will be pivotal in aligning customer needs with ABBYY’s solutions to maximize value realization. As a leader, you will ensure best practices in technical success and foster a culture of customer-centric innovation. </p>
<p><strong>Roles & Responsibilities</strong> </p>
<p><strong>Leadership & Team Management:</strong> </p>
<ul>
<li>Lead, mentor, and support a team of Technical Success Managers, ensuring alignment with company goals and customer success objectives.</li>
<li>Establish frameworks and processes for value discovery and delivery, ensuring consistency across customer engagements.</li>
<li>Serve as an escalation point for complex customer challenges, collaborating with internal teams to resolve issues promptly.</li>
</ul>
<p><strong>Strategic Customer Engagement:</strong> </p>
<ul>
<li>Conduct high-level value discovery sessions with strategic accounts, ensuring customer goals and business objectives are clearly defined and met.</li>
<li>Build and maintain strong relationships with executive-level stakeholders in customer and partner organizations.</li>
<li>Collaborate with account managers, pre-sales teams, and other technical leaders to deliver seamless customer experiences and drive adoption.</li>
</ul>
<p><strong>Process Improvement & Innovation:</strong> </p>
<ul>
<li>Identify opportunities to streamline customer success processes and introduce scalable, repeatable frameworks for customer engagement.</li>
<li>Advocate for customer needs within ABBYY, driving initiatives to enhance product capabilities and customer satisfaction.</li>
<li>Develop and refine success metrics to measure team performance and customer outcomes.</li>
</ul>
<p><strong>Enablement & Advocacy:</strong> </p>
<ul>
<li>Design and implement training programs for customers and partners to promote product adoption and success.</li>
<li>Lead initiatives to gather, analyze, and act on customer feedback to improve products and services.</li>
<li>Drive customer advocacy efforts, including case studies, references, and success stories.</li>
</ul>
<p><strong>Operational Excellence:</strong> </p>
<ul>
<li>Monitor and manage team workloads, ensuring efficient delivery of customer success projects.</li>
<li>Analyze customer usage patterns, adoption trends, and churn risks to guide proactive engagement strategies.</li>
<li>Report regularly to senior leadership on team performance, customer health, and strategic insights.</li>
</ul>
<p><strong>Requirements</strong> </p>
<p><strong>Experience & Skills:</strong> </p>
<ul>
<li>7+ years in a customer-facing technical role (e.g., Pre-Sales, Professional Services, Technical Account Management), with at least 3 years in a leadership capacity.</li>
<li>Proven experience in SaaS environments, with a deep understanding of subscription-based business models.</li>
<li>Expertise in technologies such as OCR/ICR, Intelligent Document Processing, Enterprise Automation, RPA, ECM, BPM, or Process Mining.</li>
</ul>
<p><strong>Leadership Qualities:</strong> </p>
<ul>
<li>Strong track record of building and leading high-performing teams in customer success or related disciplines.</li>
<li>Exceptional communication and interpersonal skills, with the ability to engage diverse stakeholders, from technical teams to executives.</li>
<li>Demonstrated ability to drive alignment across departments and manage competing priorities effectively.</li>
</ul>
<p><strong>Technical Acumen:</strong> </p>
<ul>
<li>Strong ability to bridge the gap between technology and business, translating customer needs into actionable solutions.</li>
<li>Experience with software implementation, technical troubleshooting, and delivering enterprise-scale solutions.</li>
<li>Proficiency with analytics platforms and advanced skills in MS Office Suite or similar tools.</li>
</ul>
<p><strong>Soft Skills:</strong> </p>
<ul>
<li>A proactive problem solver with a customer-first mindset and a strong sense of ownership.</li>
<li>Excellent project management and prioritization skills, capable of overseeing multiple high-impact initiatives simultaneously.</li>
<li>Comfortable working in a fast-paced, dynamic environment with changing priorities.</li>
</ul>
<p><strong>Here's a snapshot of our local benefits:</strong></p>
<ul>
<li><span class="OYPEnA">18 Days of Paid Time Off Annually</span></li>
<li>Medical, Accidental, and Life Insurance</li>
<li>Weekly Wellness Sessions</li>
<li>Monthly Healthcare Allowance</li>
</ul>
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<p>#LI-MM1</p><div class="content-conclusion"><div>
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<p class="cgHgbA nxe3IQ Xp24Nw PanoWQ"><strong><span class="OYPEnA">Join ABBYY, and you will:</span></strong></p>
<p class="cgHgbA nxe3IQ Xp24Nw"><strong><span class="OYPEnA">Love how you work</span></strong></p>
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<li class="Xp24Nw _bsDhw cgHgbA nxe3IQ _4c44Ng PanoWQ"><span class="OYPEnA">We provide remote and hybrid working options to fit all lifestyles.</span></li>
<li class="Xp24Nw _bsDhw cgHgbA nxe3IQ _4c44Ng"><span class="OYPEnA">We use flexible hours across most of our teams to allow you to find your own definition of balance.</span></li>
<li class="Xp24Nw _bsDhw cgHgbA nxe3IQ _4c44Ng"><span class="OYPEnA">Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about.</span></li>
<li class="Xp24Nw _bsDhw cgHgbA nxe3IQ _4c44Ng"><span class="OYPEnA">To ensure your family is cared for, we offer paid parental leave in all our locations.</span></li>
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<p class="cgHgbA nxe3IQ Xp24Nw PanoWQ"><strong><span class="OYPEnA">Love whom you work with</span></strong></p>
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<li class="Xp24Nw _bsDhw cgHgbA nxe3IQ _4c44Ng PanoWQ"><span class="OYPEnA">We are a global team of 600+ colleagues, spread across 15 countries on four continents.</span></li>
<li class="Xp24Nw _bsDhw cgHgbA nxe3IQ _4c44Ng"><span class="OYPEnA">With colleagues representing 30+ nationalities, our workforce reflects the world.</span></li>
<li class="Xp24Nw _bsDhw cgHgbA nxe3IQ _4c44Ng"><span class="OYPEnA">Innovation and excellence run through our veins. Our teams gather the expertise which has garnered ABBYY more than 140 technology patents.</span></li>
<li class="Xp24Nw _bsDhw cgHgbA nxe3IQ _4c44Ng"><span class="OYPEnA">We are guided by the values of respect, transparency, and simplicity.</span></li>
<li class="Xp24Nw _bsDhw cgHgbA nxe3IQ _4c44Ng"><span class="OYPEnA">"Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments.</span></li>
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<p class="cgHgbA nxe3IQ Xp24Nw PanoWQ"><strong><span class="OYPEnA">Love what you work on</span></strong></p>
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<li class="cgHgbA nxe3IQ Xp24Nw PanoWQ">We are a company with more than 35 years of experience in the technology market;</li>
<li class="cgHgbA nxe3IQ Xp24Nw PanoWQ">Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK;</li>
<li class="cgHgbA nxe3IQ Xp24Nw PanoWQ">We have modernized the capture market by creating the first low-code/no-code IDP platform.</li>
<li class="cgHgbA nxe3IQ Xp24Nw PanoWQ">Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a marketplace built with AI, can transform any document in any process;</li>
<li class="cgHgbA nxe3IQ Xp24Nw PanoWQ">Top Analyst firms recognize ABBYY's market leadership, including Gartner, Everest PEAK Matrix ® Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others.</li>
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<p><em><span data-preserver-spaces="true">ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. To learn more about our commitment to Diversity and Inclusion, check out the careers section on our website.</span></em></p>
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