Role Overview:
You will be the go-to technical partner for our customers, ensuring successful implementation and continuous value from Wingify’s solutions.
This role requires a strong understanding of web technologies and a passion for delivering exceptional customer experiences.
What you'll bring:
Proven experience
in technical client-facing roles such as Technical Customer Success, Solutions Engineering, or consultancy within SaaS, scale-ups, or high-growth tech environments.
Confidence
in working with modern technologies and frameworks (e.g., JavaScript, TypeScript).
Eagerness
to teach and collaborate across technical and non-technical teams, manage multiple projects in parallel, and deliver tailored, scalable solutions that meet evolving client needs.
Tech Stack & Tools:
JavaScript, REST APIs, Git, Jira, Slack, Confluence
Role and Responsibilities:
Manage the technical deployment of Wingify's solutions by guiding implementation through best practices, tailored recommendations, and hands-on support aligned with customer goals.
Build and maintain a seamless onboarding process in collaboration with Customer Success Managers, ensuring successful rollouts in a fast-paced, scale-up environment.
Drive product adoption and long-term technical success by partnering closely with Customer Success teams and enabling customers to translate complex requirements into scalable, sustainable solutions.
Lead solution design initiatives by developing Proof of Concepts, exploring innovative approaches to customer challenges, and contributing to continuous product improvement—particularly around Developer Experience.
Collaborate with internal teams (Product, Engineering, CX) and external stakeholders to convert feedback into actionable improvements and scalable practices.
Act as a technical mentor by simplifying complex concepts for non-technical audiences and championing a best-in-class customer experience throughout the lifecycle.
Wingify is a remote-first company with more than $100M in revenue, serving over 4,000 customers worldwide, supported by a team of nearly 800 talented people across 11 global offices
. We pride ourselves on innovation, customer focus, and a collaborative remote work culture.
Wingify is an equal opportunity employer.
We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
