Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Develop an understanding of Google Cloud networking technologies, including internal implementation details.
Improve the supportability of Google Cloud networking technologies by working with product engineering teams, collaboration includes working with product engineering teams on product launches and to help product teams understand customer issues to improve existing products.
Minimum qualifications:
Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
5 years of experience reading or debugging code with one of the following: Java, C, C++, .NET, Python, Shell, Perl, or JavaScript.
Ability to communicate in English fluently to support client relationship management in this region.
Preferred qualifications:
Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
Experience with any of these cloud solutions: SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
Experience implementing, administering, and troubleshooting network infrastructure devices.
Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.).
Knowledge of Linux/Unix systems at a system/network administrator level.
Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.).
