Work within a team of engineers/consultants that globally ensure 24-hour customer support.
Manage the customer’s problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products.
Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive high-quality production. Understand customer issues and advocate for their needs with cross-functional teams.
Minimum qualifications:
Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
5 years of experience with computer networking and web technologies (e.g., HTTP, HTML, DNS, etc.).
Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).
Experience with Linux/Unix or other operating systems.
Preferred qualifications:
Vmware certification.
Experience with any of the following solutions: system virtualization, on-premise or hybrid cloud computing.
Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging complex workload issues across large-scale, multi-node environments.
Experience working with distributed systems.
Expertise on Vsphere,VCF,VSAN, NSX,HCX and Vmware Vitualisation.
Familiarity with common solutions, design patterns, or best practices.
