Sutherland is hiring experienced Customer Service Executives / Customer Support Associates / Sales Associates for an International BPO Blended Process (50% Voice & 50% Chat) supporting North American customers. The role involves handling inbound customer service queries, sales calls, upselling, and cross-selling, while delivering excellent customer experience.
Key Responsibilities:
Handle inbound voice calls and live chat support for international customers
Provide end-to-end customer support, query resolution, and issue handling
Perform upselling and cross-selling of products and services
Meet CSAT, quality, sales, and productivity targets
Ensure high standards of customer experience and compliance
Accurately document interactions in CRM systems
Required Skills:
International BPO Customer Service
Inbound Voice Process
Chat Support / Blended Process
Sales, Upselling & Cross-Selling
Customer Support Executive
Customer Care / Customer Experience
Excellent English Communication (Verbal & Written)
North America Process / US Shift
Eligibility Criteria:
1 / 3 years experience in International BPO (Customer Service / Sales)
Strong communication skills for both voice and chat processes
Comfortable working in Night Shifts / US Shifts / North America Time Zone
Male candidates from Indore, Kolkata, Delhi, Jaipur
Immediate joiners preferred (Notice period buyout / relieving letter considered)
Salary & Benefits (Search-Optimized):
CTC: Up to ₹5 LPA
Stable role with a leading global BPO company
Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com.
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