Lead the technical design and delivery of ServiceNow ITAM solutions (HAM Pro, SAM Pro), conduct technical reviews to mentor a team, and drive the configuration of ITAM and ITOM modules to automate asset tracking across Google’s IT estate.
Own the technical governance for ITAM, ensuring an implementation of the CSDM framework and advocating "out-of-the-box" functionality to minimize technical debt and ensure platform upgradability.
Serve as technical point of contact for ITAM workstreams, collaborating daily with Product Managers, Business Systems Analysts (BSAs), and ServiceNow Professional Services.
Oversee platform health, troubleshoot architectural issues, and document technical designs to build long-term internal capabilities.
Design and oversee integrations between ServiceNow and first-party internal systems (e.g., SAP, procurement tools, internal infrastructure) using IntegrationHub and REST/SOAP APIs.
Minimum qualifications:
Bachelor's degree in Computer Science, Management Information Systems, or other technical field, or equivalent practical experience.
Certifications in ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist - Software Asset Management (CIS-SAM) or Hardware Asset Management (CIS-HAM).
8 years of experience with the ServiceNow ecosystem, designing and implementing the ServiceNow ITAM Professional suite (Hardware Asset Management, Software Asset Management), including custom application development, server-side and client-side scripting (e.g., JavaScript, GlideAPIs), and platform configuration.
Experience designing and implementing the ServiceNow CSDM framework to support asset lifecycle data.
Preferred qualifications:
Master's degree in Computer Science, MIS, a related technical field, or equivalent practical experience.
Experience in ServiceNow integrations using REST, SOAP, and IntegrationHub to connect asset data sources.
Experience in IT Asset Management processes (e.g., Asset Procurement, Lifecycle Tracking, Reclamation, and Compliance) and Enterprise Integration of ServiceNow with SAP.
Experience with Service Portal development (AngularJS) for creating asset requests and working in an Agile/Scrum development environment.
Experience in ServiceNow ITOM (Discovery and Service Mapping) validation of the CMDB, AI platform capabilities, and integrating AI/ML (e.g., Predictive Intelligence for normalization) into ITAM workflows.
