Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.
Essential Job Duties and Responsibilities
Set up, inspect and test new equipment at customer locations to ensure proper installation
Provide technical support /training and advice to distributors/customers on the use and maintenance of equipment
Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules
Perform routine servicing, calibration and maintenance to equipment in-house or at customer sites to ensure smooth operation of equipment. Complete and maintain service-call reports.
Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment
Handle necessary administration related to quotations for customer on equipment servicing and repair
Test and package of equipment prior to shipment
Develop competent technical skills and knowledge in Nordson products. Attend training sessions on new products/technologies to ensure that knowledge and skills are up-to-date and relevant to the industry
Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable.
Other duties as required by management
Education and Experience Requirements
Relevant Diploma / Degree in Engineering
2-5 years of relevant experience working on capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry.
Working experience in MNC is preferred.
Preferred Skills and Abilities
Able to work independently, positively, and a team player
Strong command of spoken and written English
Strong interpersonal and communication skills
Motivated, proactive and resourceful
Working Conditions and Physical Demands
Factory environment.
Can expect standing on long hours and work in shift basis.
Can expect work in Clean-Room environment
Travel Required
Domestic 5
0%
International 1
0%
