<div class="content-intro"><div class="p-rich_text_section">Bloomreach is building the world’s premier <strong data-stringify-type="bold">agentic platform for personalization</strong>.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the <strong data-stringify-type="bold"><em data-stringify-type="italic">entire</em></strong> customer journey.</div>
<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0">
<li data-stringify-indent="0" data-stringify-border="0">We're taking <strong data-stringify-type="bold">autonomous search</strong> mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.</li>
<li data-stringify-indent="0" data-stringify-border="0">We’re making <strong data-stringify-type="bold">conversational shopping</strong> a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.</li>
<li data-stringify-indent="0" data-stringify-border="0">We're designing the future of <strong data-stringify-type="bold">autonomous marketing</strong>, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.</li>
</ul>
<div class="p-rich_text_section">And we're building all of that on the intelligence of a single AI engine — <strong data-stringify-type="bold">Loomi AI</strong> — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.</div></div><p>As a <strong>Technical Consultant (TC)</strong>, you lead the technical delivery of Bloomreach <strong>Product Discovery</strong> implementations for EMEA and APAC enterprise commerce customers. You act as the primary technical point of contact during onboarding and complex enhancement projects, designing and guiding integrations across product feed, tracking, APIs, and dashboard configuration to ensure a successful go-live and measurable business value. You will remotely support customers primarily across Europe, and where needed APAC, collaborating effectively across time zones.</p>
<p>You’ll work closely with <strong>Solutions Architects, Service Delivery Managers, Technical and Business Consultants, Product Engineering, and client development teams</strong> to translate business requirements into scalable technical solutions and deliver high-quality implementations on time and within scope.</p>
<h3>Key responsibilities</h3>
<h3><strong>Client integration & solution delivery</strong></h3>
<ul>
<li><strong>Own the technical implementation</strong> of Bloomreach Discovery from kickoff to post–go-live transition for assigned projects.</li>
<li><strong>Collaborate with pre‑sales Solution Architects</strong> to understand committed scope and confirm the features and use cases that must be implemented on the customer’s site as part of handover.</li>
<li><strong>Product feed integration</strong>:</li>
<ul>
<li>Consult clients on how to model and generate their <strong>product catalogs</strong> for Discovery.</li>
<li>Work with internal tools/teams to ensure feed data is correctly ingested, validated, and optimized in the Bloomreach platform.</li>
</ul>
<li><strong>Pixel / tracking integration</strong>:</li>
<ul>
<li>Advise on implementing the Bloomreach <strong>pixel / Web SDK</strong> for behavioral tracking and events (search, browse, cart, purchase, etc.).</li>
<li>Coordinate with internal engineering/analytics teams to validate that tracking data is received and mapped correctly.</li>
</ul>
<li><strong>API integration</strong>:</li>
<ul>
<li>Guide client developers on using Bloomreach <strong>Discovery APIs</strong> (search, category, recommendations, autocomplete) to power storefront experiences.</li>
<li>Provide reference implementations and patterns to address customer-specific use cases (e.g., multi‑site, multi‑language, complex merchandising logic).</li>
</ul>
<li><strong>Dashboard & merchandising enablement</strong>:</li>
<ul>
<li>Configure and sanity-check account settings and integrations in the Discovery admin tools.</li>
<li>Consult customers on how to use merchandising rules, boosting, and other tools to meet business goals.</li>
</ul>
</ul>
<h3><strong>Quality assurance, go‑live, and transition</strong></h3>
<ul>
<li>Maintain a <strong>Go‑Live Health Checklist</strong> covering feed, tracking, APIs, search relevance, and dashboard configuration, and ensure all critical items are signed off before launch.</li>
<li>Support <strong>go‑live cutover</strong>, monitoring performance and key events, and coordinating with internal teams to resolve any launch‑critical issues.</li>
<li>After a defined hyper‑care period, <strong>transition the account to Support / Customer Success</strong>, ensuring that known issues, configuration, and project documentation are clearly handed over.</li>
</ul>
<h3><strong>Collaboration & internal improvements</strong></h3>
<ul>
<li>Work with <strong>Service Delivery Managers and Project Managers</strong> to keep projects on track, proactively highlighting risks, dependencies, and scope challenges.</li>
<li>Liaise with <strong>Support</strong> to investigate and resolve complex technical issues on existing Discovery accounts when TC expertise is required.</li>
<li>Identify gaps in <strong>customer-facing and internal documentation</strong>, and contribute updates, runbooks, and examples to improve repeatability and quality of future projects.</li>
<li>Partner with <strong>Product and Engineering</strong> to:</li>
<ul>
<li>Validate new features in pilot implementations.</li>
<li>Provide structured feedback from the field.</li>
<li>Review Product Requirements and technical designs where TC input is needed.</li>
</ul>
</ul>
<h3>Required skills & experience</h3>
<ul>
<li><strong>Education</strong>:</li>
<ul>
<li>Bachelor’s degree in <strong>Computer Science, Information Systems, Engineering</strong>, or equivalent practical experience.</li>
</ul>
<li><strong>Technical background</strong>:
<ul>
<li>JavaScript (browser and integration patterns), HTML, CSS.</li>
<li>HTTP/REST APIs, JSON, authentication patterns.</li>
</ul>
</li>
<ul>
<li>3+ years in a <strong>technical services, solutions engineering, implementation consulting, or similar</strong> role in a SaaS / e‑commerce / martech environment (P2 level).</li>
<li>Strong hands‑on experience with <strong>web technologies</strong>:</li>
<li>Solid understanding of <strong>e‑commerce platforms</strong> (e.g., Salesforce Commerce Cloud, Shopify, commercetools, Adobe/Magento, SAP Commerce) and how they integrate with third‑party services.</li>
<li>Experience with <strong>search / recommendation / personalization technologies</strong> (e.g., Solr, Elasticsearch, SaaS product discovery platforms) is strongly preferred.</li>
<li>Comfortable working with <strong>logs, developer tools, and data</strong> to debug feed, tracking, and API issues.</li>
<li>We also welcome candidates from a <strong>business consulting</strong> background who have strong technical skills and are looking to move into a more technical consulting role; a strong consulting mindset is as important as deep technical expertise in this position.</li>
</ul>
<li><strong>Implementation & delivery skills</strong>:</li>
<ul>
<li>Proven ability to <strong>own integration workstreams</strong>, from requirements clarification through to production deployment and QA.</li>
<li>Experience reading and interpreting <strong>technical specifications, data contracts, and tracking documents</strong>.</li>
<li>Familiarity with agile delivery practices and risk/issue management.</li>
</ul>
<li><strong>Communication & consulting</strong>:</li>
<ul>
<li>Fluent English speaker with excellent written and verbal communication skills; able to <strong>explain complex technical concepts</strong> clearly to both technical and non‑technical stakeholders.</li>
<li>Strong <strong>client‑facing presence</strong>, able to lead technical discussions, manage expectations, and push back constructively when necessary.</li>
<li>Proven consulting mindset: able to uncover underlying business objectives, challenge assumptions, and translate them into pragmatic technical solutions.</li>
<li>Comfort facilitating <strong>workshops, technical deep‑dives, and handover sessions</strong> with client and internal teams.</li>
</ul>
</ul>
<h3>Nice to have</h3>
<ul>
<li>Experience with <strong>Bloomreach Discovery</strong> or similar SaaS product discovery platforms.</li>
<li>Exposure to <strong>real‑time personalization</strong>, segmentation, or CDP integrations (e.g., using customer segments from another system into Discovery).</li>
<li>Knowledge of <strong>tag managers</strong> (e.g., Google Tag Manager, Tealium) and instrumentation of tracking across multi‑site setups.</li>
<li>Experience in <strong>retail, fashion, or multi‑brand commerce</strong> environments.</li>
</ul>
<h3>Success measures</h3>
<p>Success in this role will be measured by:</p>
<ul>
<li><strong>On‑time, in‑scope go‑lives</strong> for Discovery implementations.</li>
<li><strong>Data quality and integration health</strong> (feeds, tracking, APIs) at and after launch.</li>
<li><strong>Customer satisfaction</strong> with technical delivery and handover.</li>
<li>Contribution to <strong>internal tooling, documentation, and best practices</strong> that shorten time‑to‑value and increase implementation quality over time.</li>
</ul>
<p> </p><div class="content-conclusion"><h2 style="text-align: justify;"><span style="font-size: 18pt;">More things you'll like about Bloomreach:</span></h2>
<h3 style="text-align: justify;"><strong>Culture:</strong></h3>
<ul>
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. </span></div>
</li>
<li>
<div><span style="font-weight: 400;">We have defined our </span><a href="https://www.bloomreach.com/en/careers?utm_source=Job-Description-Footer&utm_medium=Job-Description&utm_content=Hyperlink-1" target="_blank"><span style="font-weight: 400;">5 values</span></a><span style="font-weight: 400;"> and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. </span></div>
</li>
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">We believe in flexible working hours to accommodate your working style.</span></div>
</li>
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">We work virtual-first with several Bloomreach Hubs available across three continents.</span></div>
</li>
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">We organize company events to experience the global spirit of the company and get excited about what's ahead.</span></div>
</li>
<li data-stringify-indent="0" data-stringify-border="0">
<div>We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.</div>
</li>
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">The </span><a href="https://www.glassdoor.com/Overview/Working-at-Bloomreach-EI_IE442167.11,21.htm" target="_blank"><span style="font-weight: 400;">Bloomreach Glassdoor page</span></a><span style="font-weight: 400;"> elaborates on our stellar 4.4/5 rating. The <a href="https://www.comparably.com/companies/bloomreach" target="_blank">Bloomreach Comparably page</a> Culture score is even higher at 4.9/5</span></div>
</li>
</ul>
<h3 style="text-align: justify;"><strong>Personal Development:</strong></h3>
<ul style="text-align: justify;">
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.</span></div>
</li>
<li>
<div><span style="font-weight: 400;">Our resident communication coach </span><a href="https://www.linkedin.com/in/ivo-ve%C4%8De%C5%99a-2a94291/" target="_blank"><span style="font-weight: 400;">Ivo Večeřa</span></a><span style="font-weight: 400;"> is available to help navigate work-related communications & decision-making challenges.*</span></div>
</li>
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.</span></div>
</li>
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*</span></div>
</li>
</ul>
<h3 style="text-align: justify;"><strong>Well-being:</strong></h3>
<ul style="text-align: justify;">
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*</span></div>
</li>
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">Subscription to Calm - sleep and meditation app.*</span></div>
</li>
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.</span></div>
</li>
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">We facilitate sports, yoga, and meditation opportunities for each other.</span></div>
</li>
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">Extended parental leave up to 26 calendar weeks for Primary Caregivers.*</span></div>
</li>
</ul>
<h3 style="text-align: justify;"><strong>Compensation:</strong></h3>
<ul style="text-align: justify;">
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*</span></div>
</li>
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">Everyone gets to participate in the company's success through the company performance bonus.*</span></div>
</li>
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.</span></div>
</li>
<li style="font-weight: 400;">
<div><span style="font-weight: 400;">We reward & celebrate work anniversaries -- Bloomversaries!*</span></div>
</li>
</ul>
<p style="text-align: justify;"><em><span style="font-weight: 400;">(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)</span></em></p>
<p style="text-align: justify;"><strong>Excited? Join us and transform the future of commerce experiences!</strong></p>
<p style="text-align: justify;"><span style="font-weight: 400;"><em>If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!</em></span></p>
<hr>
<p style="text-align: justify;"><em><span style="font-weight: 400;">Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.</span></em></p>
<p style="text-align: justify;"><span style="color: rgb(236, 240, 241);">#LI-Remote</span></p></div>
