Job Title: GSI - Technical Account Manager (TAM)
Experience:
5 to 8 years
Role Summary
We are seeking an
GSI-Technical Account Manager for Saner Products
who will work closely with our Global System Integrator (GSI) partners to enable, co-deliver, and support the successful implementation of the
Saner Platform
, responsible for onboarding and deploying Saner solutions across diverse customer environments. The candidate will collaborate closely with customers, and internal Engineering teams, Sales, Solution Architects, to ensure smooth deployment, precise configuration, and seamless handover of the Saner platform. 
Key Responsibilities
Partner Enablement
Train and certify GSI partner teams on the Saner Platform—covering deployment, configuration, integrations, and best practices.
Develop enablement assets such as playbooks, runbooks, solution blueprints, and knowledge articles for repeatable success.
Conduct technical workshops and hands-on labs for GSI consultants, architects, and delivery teams.
Co-Delivery with GSIs
Participate in
joint implementation projects
with GSI partners to ensure successful deployment and knowledge transfer.
Act as a technical advisor during initial projects until partners achieve self-sufficiency.
Assist partners in customer requirement gathering, solution mapping, and architecture design.
Provide technical oversight during proof-of-concepts (POCs) and pilot deployments.
Collaboration & Advocacy
Act as the
primary technical liaison
between GSI partners and internal teams (product, engineering, sales, marketing, support & customer success).
Represent Saner in GSI-led solution showcases, customer workshops, and technical deep dives.
Other Responsibilities
Influence product roadmap with insights from GSI engagements.
Conduct
use case-driven, hands-on training sessions
on Saner CVEM modules and enable customers to effectively utilize dashboards, reporting features, and operational workflows.
Conduct
environment assessments
to understand customer infrastructure, network architecture, and endpoint management workflows.
Collaborate with Sales teams during
pre-sales activities
to assess technical feasibility, scope requirements, and set accurate expectations.
Create
implementation plans and technical documentation
that guide customers through the deployment process.
Collaborate with
Solution Architects
to finalize deployment architecture, including
on-premises, cloud, and hybrid models
.
Troubleshoot complex technical issues during implementation, working with Engineering teams to develop solutions when needed.
Identify gaps and collaborate with Product teams for continuous enhancement of deployment processes.
Guide customers on
best practices for patch management, vulnerability remediation workflows, compliance configurations
and other modules using Saner CVEM.
Perform
data onboarding and validation activities
, ensuring scan coverage, patch repository setup, and policy configurations.
Manage
integration with third-party tools
such as
ServiceNow, Freshservice, Active Directory and Azure AD.
Create, organize, and maintain
deployment documentation, runbooks, and configuration templates
to support consistent implementations.
Provide
post-deployment stabilization support
and ensure a smooth handoff to the Support teams.
Customer Engagement & Governance (MBR / QBR Cadence)
The Technical Account Manager (TAM) will establish and maintain a structured customer engagement framework through regular cadence meetings, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). These sessions will be leveraged to evaluate overall account health, monitor key performance indicators, drive product adoption, and proactively identify risks or gaps.
Key responsibilities include:
Deliver data-driven insights and strategic recommendations to enhance product utilization and operational efficiency
Align product capabilities and usage with the customer’s business goals and technical priorities
Review ongoing issues, escalations, and track progress toward resolution
Showcase key achievements, value realization, and return on investment (ROI)
Identify opportunities for optimization, expansion, and alignment with future roadmap initiatives
Ensure consistent stakeholder engagement, communication, and overall customer satisfaction
Partner-Facing Experience
Experience enabling Global System Integrators (GSIs) or large-scale delivery partners.
Ability to conduct technical workshops, solution trainings, and certification programs.
Co-delivery or shadow-delivery experience with partner teams.
Required Skills & Experience
Experience
in
Implementation, Professional Services, Technical Support, or Systems Administration
roles.
Strong understanding of
Endpoint Security, Patch Management, Compliance and Vulnerability Management
processes.
Hands-on experience with
Windows Server & Desktop OS, Linux distributions (RHEL, CentOS, Ubuntu. Etc), and macOS environments
.
Good knowledge of
Networking (TCP/IP, Firewalls, Proxies, DNS, VPNs)
and enterprise IT infrastructure.
Experience working with
Directory Services
(Active Directory, LDAP, Azure AD).
Exposure to
public cloud environments
(AWS, Azure, GCP).
Familiarity with
ITSM tools
like ServiceNow, Freshservice and integration concepts (APIs, Middleware).
Working knowledge of
SSO implementations using SAML
, including integration with Identity Providers (IdP) such as Azure AD, Okta, Auth0, PingID or PingFederate. etc.
Good scripting knowledge in
PowerShell, Bash, or Python
is an advantage.
Good knowledge of
Cybersecurity concepts
and understanding of
vulnerability classification standards
such as
CVE (Common Vulnerabilities and Exposures)
and
CCE (Common Configuration Enumeration)
.
Strong analytical and troubleshooting skills with a
customer-centric mindset
.
Ability to manage multiple customer deployments and work in a
fast-paced environment
.
Lead and execute end-to-end deployment of
Saner platform
across
Windows, Linux, and macOS
environments.
Perform
installation, configuration, and troubleshooting
of Saner agents, middleware and integrations (e.g., ITSM, CMDB).
Nice to have:
Experience with Saner CVEM or similar vulnerability management tools or Patch Management Tools.
Experience with compliance frameworks (PCI, HIPAA & NIST).
Soft Skills
Excellent communication, presentation, and knowledge-sharing skills.
Strong documentation and technical writing capabilities.
Collaborative mindset with the ability to influence without direct authority.
About You
BSc/MSc degree in computer science
, BE/M.C.A in a Computer, or a related field
.
