Job Title: Technical Account Manager — Cloud & Managed Services
Role Overview
We are seeking a highly accomplished and certified Technical Account Manager (TAM) to serve as a strategic advisor and executive-facing leader for enterprise cloud managed services customers.
The TAM will act as the trusted technical and business partner to CXO-level stakeholders, driving cloud strategy, operational excellence, financial optimization, and long-term value realization across AWS/Azure/GCP environments.
This role requires deep technical credibility, executive presence, and the ability to translate complex cloud architectures into measurable business outcomes.
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Key Responsibilities
1. Executive Customer Leadership & CXO Engagement
Serve as the executive-facing technical leader for assigned strategic accounts
Engage with CIO/CTO/CISO and senior business stakeholders on cloud strategy and transformation roadmap
Conduct Quarterly Business Reviews (QBRs) and Executive Steering Committees
Translate technical metrics into business value narratives
Act as customer advocate within the organization and drive strategic alignment
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2. Strategic Cloud Advisory & Architecture Governance
Provide architectural oversight across AWS/Azure environments
Guide customers on modernization, reliability engineering, security posture, and automation
Recommend improvements aligned to Well-Architected principles and FinOps practices
Lead cloud maturity assessments and roadmap planning
Support digital transformation and cloud-native adoption initiatives
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3. Managed Services Governance & Operational Excellence
Govern SLA, KPI, and OLA adherence across CloudOps, SRE, Security, DevOps, and Platform teams
Drive continuous service improvement programs
Ensure ITIL best practices across Incident, Problem, Change, and Release Management
Lead escalation management and crisis resolution
Oversee DR readiness, capacity planning, and operational risk mitigation
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4. Financial & Commercial Stewardship
Provide cloud consumption insights and cost optimization strategies
Drive FinOps discussions with customer finance and IT leaders
Support renewals, expansions, and cross-sell opportunities
Ensure service alignment with contractual commitments and business outcomes
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5. Leadership & Cross-Functional Orchestration
Lead cross-functional technical teams to deliver seamless managed services
Mentor junior TAMs and delivery leaders
Collaborate with Sales, Pre-Sales, Architecture, and Product teams
Drive automation-first and reliability-first mindset across teams
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Required Qualifications & Certifications (Mandatory)
Cloud Certifications (At least one Professional-level required)
AWS Certified Solutions Architect - Professional / DevOps Engineer - Professional
OR
Azure Solutions Architect Expert
OR
Google Professional Cloud Architect
Additional Certifications (Strongly Preferred)
ITIL Foundation / ITIL Intermediate
FinOps Practitioner Certification
PMP / PRINCE2
CISSP / Cloud Security certifications (for security-focused accounts)
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Experience & Profile
12+ years of experience in IT Infrastructure, Cloud, or Managed Services
5+ years in Technical Account Management / Service Delivery Leadership / Cloud Program Management
Proven experience managing large enterprise or strategic accounts
Demonstrated ability to engage and influence CXO-level stakeholders
Experience handling multi-million-dollar managed services portfolios
