Accelerate customer integration of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and transformation strategies.
Advocate for customer needs to overcome blockers and influence new feature development. Lead multiple workstreams to maintain momentum.
Develop strategic relationships with stakeholders to understand business objectives, create roadmaps, and lead quarterly business reviews.
Plan for customer events and launches by partnering with Support, Engineering, and Site Reliability teams to ensure success.
Create best practices and assets based on customer engagements to scale initiatives through partners and accelerate cloud utilization.
Minimum qualifications:
Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or consulting.
Preferred qualifications:
Experience translating business requirements into technological solutions.
Experience in application or workload migration to public cloud providers.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
