Tech Vendor Relations Analyst II- Hyderabad (Hybrid)
Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.
Job Responsibilities
The Tech Vendor Relations Analyst II will oversee the management of our telecommunications expenses. The ideal candidate will have a strong understanding of telecom services, contracts, and billing
structures.
They
will
be
responsible
for
optimizing
our
telecom
expenses,
identifying
cost-saving opportunities, and ensuring compliance with company policies and industry regulations.
Core Responsibilities
•
Manages
voice
and
data
migrations
with
a
focus
on
telco
products
such
as
POTS,
DSL,
PRI,
T1, MPLS and other legacy services
•
Partner
with
TEM
Vendor
for
inventory
management,
audit
reviews,
and
reporting
•
Evaluates
vendor
performance,
conducts
vendor
risk
assessments
and
scheduled
vendor reviews. Manages all related vendor contracts and facilitates contract negotiation.
•
Interact
with
vendors.
Maintains
strong
relationships
with
vendors
•
Manage
excel
trackers
for
invoices
and
MACDs
•
Work
in
vendor
portals
•
Partner
with
Facilities
and Network
teams
to
reconcile
services
to
inventory
of
locations
•
General
knowledge
of
business
finance
–
cost
allocation,
AP
and
GL
process
•
Account
Management
in
serving
as
an
extension
of
internal
customer's
team
•
Analyzes
invoices
against
contracts
and
their
associated
inventories.
Works
with
Accounts Payable (AP) to resolve invoice and credit issues
•
Demonstrated
familiarity
with
Accounts
Payable
procedures,
invoice
processing,
and
auditing
and applying best practices to TEM
Qualifications
Bachelor’s degree in IT, business or equivalent experience
Professional TEM certification preferred
Two-years or equivalent customer service experience required
Carries out all responsibilities in an honest, ethical and professional manner
Exhibit results driven attitude to manage deadlines
Proven ability to work independently and as a team
member
Excellent communication (written and oral) and interpersonal
skills
Ability to interact effectively at all levels and across diverse
cultures
Ability to adapt as the external environment and organization
evolves
Proven performance demonstrating flexibility, ability to prioritize, and work analytically in a problem-solving environment
Ability to conduct research on industry best practices/standards and effectively apply to
situation
Excellent PC skills, including excel, power point, process mapping software
(Visio)
Demonstrated familiarity with Accounts Payable procedures, invoice processing, and
auditing
A solid understanding of telecommunications and networking concepts, principles, and knowledge of systems connectivity to understand overall flow of leased services
Prior experience reviewing, modifying legal contracts and documents (MSAs, SOWs, NDAs,
etc.)
Deep understanding of the full life cycle of
contracts
Strong understanding of legal terms and conditions and demonstrated negotiation skills coupled with extensive knowledge of business and contract law related to Technology services
Ability to manage projects with strong cross-functional collaboration
skills
Prior experience with the IT project initiation process and gathering business
requirements
Disclaimer:
Tasks,
duties,
and
responsibilities
as
listed
in
this
job
description
are
not
exhaustive.
The
Company,
at
its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.
Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should
be
construed
to
create
an
employment
contract.
Occasionally,
required
skills/experiences
for
jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.com
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
