Job Description:
Recognize, Troubleshoot and Resolve device and application related issues
proactively,
ensuring minimal downtime.
Act as a liaison between Account Managers and Backend teams to highlight and escalate bugs/issues in a timely manner and follow up until resolved
Monitor system performance and manage incidents
Perform root cause analysis and implement solutions to prevent recurrence.
Manage and resolve tickets using systems like FreshDesk and JIRA
Collaborate with cross-functional teams to ensure timely resolution of issues.
Maintain and update the knowledge base with solutions and best practices.
Provide excellent customer service and maintain high levels of customer satisfaction.
Requirement:
Good in written and spoken communication
Graduate in Computer, Electrical or Mechanical Engineering preferred (but not mandatory)
Minimum 1 year experience in a pure tech support role, preferably in a B2B ecosystem (no freshers)
Ready to join immediately
