Tech Ops/Sales Support -Team Lead/AM - CPaaS & Whatsapp business API

Noida, Uttar Pradesh Full-Time Employment Posted 2026-01-12

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About this role

Role: Tech Ops / Sales Support – CPaaS & Whatsapp business API Location: Noida Experience: 2–5 years Function: Pre-sales, Post-sales & Technical Coordination Key Responsibilities: •Support sales team with technical inputs during client pitches (WhatsApp Business API, SMS, Voice, RCS, etc.) •Coordinate with BSPs (Business Solution Providers), telcos, and partners (Meta, operators) for service enablement and approvals •Handle onboarding processes: template approvals, sender verification, API documentation, and integration support •Monitor uptime, platform health, and basic incident management with product /engineering teams •Assist in client training, UAT support, and post-sale configuration queries - operator coordination , payment, PR generation etc

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