Join us on a journey of endless possibilities
At
Strada
, possibility isn’t just a promise – it’s
the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll
build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver
people-first
solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at
www.stradaglobal.com
Overall Objective of the Role
The primary responsibility will be to
take care of day‑to‑day work allocation
to the Payroll Administrator,
interacting with the client
, attending client calls,
passing on process updates
to the team members,
maintaining weekly and daily reports
, and interacting with the Process Manager and the team to
improve the process
.
• To provide an
effective and efficient payroll service
to customers, ensuring the
accurate and timely payment
of their employees’ salaries
•
Respond to requests, queries, and complaints
from external customers in a friendly and efficient manner to enhance customer loyalty
• Responsible for
efficient resource and time utilization
to achieve process deliverables as per the set SLAs
• Would report into the Process Manager and
support in process supervision
Main Responsibilities
Strategic
•
Coordinating with the Transition team
during the testing phase
Client Handling, Support & Communication
•
Communicating with the Onshore team
as per requirement
•
Handling conference calls
on a Monthly / Quarterly basis
Reports
•
Report progress
at a team level – keep PM updated
• Responsible for ensuring
quality documentation
is up to date
Resource Management
• Engaging in periodic
resource estimation / planning
•
Analyzing and forecasting attrition
(team level) – inform PM as required
•
Controlling attrition / absenteeism / resource utilization
• Responsible for maintaining and updating the
team skills matrix
& other process documents
Performance Management
•
Conducting daily/weekly production feedback sessions
– providing feedback on quality and SLA issues and team targets
•
Analyzing team performance
and identifying training needs / conducting one‑to‑one meetings with subordinates
• Ensuring
process / refresher training
is conducted as required
•
L&D & HR interface
– training nominations, RnR nominations – providing inputs to PM
•
Appraisals – Midterm/Annual
– provide feedback and inputs on team members to PM
•
Appraisals – providing feedback to PM
Employee Life Cycle
•
Coordinating joining and exit formalities
– ID/Login creation, etc., for new team members; resignation formalities – keep PM updated
• Tracking
attendance / absenteeism
of the team – inform PM
•
Payroll interface
– collecting and distributing salary slips/cheques of team
• Ensuring
grievances are handled effectively
and escalating as required
• Responsible for
leave planning
• Conducting
one‑on‑one sessions
with the team
Production
• Ensuring production through
optimal work allocation and monitoring
•
Resolving daily queries and problems
of team members
•
Creating, allocating, and tracking work/jobs
using appropriate software as specified – inform PM as required
• Responsible for
shift monitoring and control
• Responsible for
daily reporting – MOM, etc.
•
Collecting team metrics
•
Analysis of errors/issues
and creation of root cause analysis documents
• Responsible for
timely escalation
of issues/problems that require PM or client attention
• Ensuring
issue resolution
• Providing
feedback on quality issues
• Ensuring
continuous improvement of team metrics
• Raising calls and
coordinating with IT systems
to ensure process compliance
• Ensuring
quality compliance
for all processes handled – checklists, standards, etc.
• Ensuring
all process SLAs are met
• Ensuring
ISMS compliance
for all processes handled
•
Adhering to company policies, rules & regulations
, work timings, and leave schedules
Requirements
•
Graduate
from any stream / Diploma holder
•
PC literacy – Word and Excel (basic level)
•
Good technical knowledge
of payroll and payroll systems
•
5 Plus years
experience in
US/North America Payroll Exp
•
Supervisory / team‑handling experience is mandatory
At Strada, our values guide everything we do:
Anticipate Customer Needs
– We stay ahead of trends so our customers can grow and succeed.
Own the Outcome
– We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter
– We move faster than the world around us to drive change and accomplish
more.
Empower Each Other to Solve Problems
– We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work and Our People
– We understand that what we do impacts
millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment
process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of
Strada
business units.
.
