1. Knowledge and Ability
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.
Ensure that the team has been trained for all safety provisions.
Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
Motivate and develop staff to ensure smooth functioning of the department.
Assist the Asst. Manager Security to submit Annual Security Operations & Capital budgets to the Director of Rooms.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.
Ensure that the team has been trained for all safety provisions.
2. Service
Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
Treat every employee with respect and make them feel valued
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
Go extra mile to make sure every guest needs are not just met, but exceeded.
Assist and support team members and other departments in order to ensure a smooth operation
Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
Never fail the Top 5 Service Excellence
Look at me
Smile at me
Talk to me
Listen to me
Thank me
3. Operations
Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry.
Constant supervision of the team members.
Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced.
Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
Ensure to offer special protection to VIPs and Government Dignitaries
Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to.
Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.
Ensure to abide by the mission statement of the hotel.
4. Leadership
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
Attend all briefings, meetings and trainings as assigned by management.
Perform other reasonable duties assigned by the assigned by the Management
5.Values
Authenticity
Humility
Excellence
Generosity
Graciousness
Stewardship
