Manage and supervise all tasks of his/her staff
Makes certain employees to be supervised report to assigned area on time in uniform as per departmental dress and hygiene code, noise level is kept to a minimum
Keeps an eye on the proper usage of linen, the correct handling of equipment and supplies to eliminate abuse or misuse.
Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
Supervise public areas
Ensure that guest supplies are replenished
Ensure guests’ requests are promptly and courteously met
Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent.
Report damage or malfunction in hotel rooms using P.M.S system
Maintain equipment in proper state of cleanliness and repair
Assist in managing a spring cleaning roster.
Assist in preparing cleaning schedule for the return of out-of-order rooms.
Maintain a section floor report
Conduct daily briefings with staff at floor level
Conduct regular room checklists
Report unusual behavior/activities on floors to Assistant Housekeeping Manager
Record room status in allocated section accurately
