Job Summary
Are you passionate about service excellence and efficient procurement operations in a global environment?
IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences, delivering sustainable innovations that improve everyday products.
As part of Global Business Services, Team Leader – Credit & Collections, you will play a critical role in enabling healthy cash flow, mitigating customer credit risk, and leading a high‑performing team within a global Order to Cash environment. This role partners closely with Sales, Customer Service, and Finance stakeholders across regions, ensuring strong financial discipline while supporting business continuity and growth.
The role is based in Hyderabad, India (hybrid), offering the opportunity to join a strategic, customer focused team and make a meaningful impact. Your potential is our inspiration.
Where You’ll Make a Difference
Lead end‑to‑end credit and collections operations, ensuring timely cash collections and achievement of DSO and overdue targets.
Proactively review and manage customer credit limits, blocks, and risk exposure in line with company policies and risk appetite.
Drive effective resolution of overdue balances, disputes, deductions, and unapplied cash.
Act as the primary escalation point for high‑risk customers, complex collection issues, and critical business exposures.
Ensure strict adherence to SOX, internal controls, and audit requirements within the Order to Cash process.
Coach, mentor, and develop a team of analysts, fostering accountability, performance excellence, and continuous learning.
Partner with Sales, Customer Service, and Finance to resolve issues, enable business continuity, and support revenue growth.
Review AR aging, trend analysis, and KPIs, and support month‑end close and reporting activities.
Identify opportunities for process optimization, automation, and system improvements, supporting transformation initiatives.
What Makes You the Right Fit
Education & Experience
Bachelor’s degree in Finance, Accounting, Commerce, or Business Administration.
6–10 years of progressive experience in Credit & Collections / Order to Cash.
Minimum 2 years of people leadership experience.
Experience in a multinational or shared services environment is preferred.
Technical & Functional Skills (Mandatory)
Strong working knowledge of SAP (Accounts Receivable, Credit Management, Controls).
Advanced MS Excel skills for reporting and analysis.
Solid understanding of credit risk assessment, collections strategies, and AR accounting.
Behavioral Competencies
Strong leadership, communication, and stakeholder management skills.
High attention to detail with a strong control and compliance mindset.
Ability to manage competing priorities, risks, and escalations in a fast‑paced environment.
Collaborative, proactive, and solution‑oriented approach.
How Would You Stand Out?
Demonstrated success in improving DSO, overdue percentages, or cash forecasting accuracy.
Experience leading teams through transformation, system upgrades, or process centralization.
Proven ability to manage complex customer portfolios and high‑risk exposures.
Strong capability to influence sales and commercial stakeholders while maintaining governance.
Passion for continuous improvement, automation, and operational excellence.
A coaching leadership style that builds engaged, high‑performing teams.
Why Choose Us?
Hybrid model(3 days/week).
Training opportunities.
Two-way transportation.
IFF is an Equal Opportunity Employer
At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit
IFF.com/careers/workplace-diversity-and-inclusion
to learn more
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit
IFF.com/careers/workplace-diversity-and-inclusion
to learn more
