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Team leader

at Ergode

Kolkata, India Mid Posted 2026-02-17

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About this role

Team Leader Job Summary: The Team Leader in the Customer Service department is responsible for leading a team of customer service representatives to ensure high-quality service delivery and customer satisfaction. The role involves overseeing daily operations, providing guidance and support to team members, and resolving escalated customer issues. Roles and Responsibilities: Lead and motivate a team of customer service representatives Monitor team performance and provide feedback for improvement Handle escalated customer inquiries and complaints Develop and implement strategies to enhance customer service efficiency Collaborate with other departments to ensure seamless customer experience Qualifications: 4 years of experience in a Customer Service role Proven leadership skills Excellent communication and interpersonal abilities Strong problem-solving skills Ability to work under pressure and meet deadlines

How to get this job at Ergode

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