Team Leader
Job Summary:
The Team Leader in the Customer Service department is responsible for leading a team of customer service representatives to ensure high-quality service delivery and customer satisfaction. The role involves overseeing daily operations, resolving escalated customer issues, and providing guidance and support to team members.
Roles and Responsibilities:
Lead and motivate a team of customer service representatives
Monitor team performance and provide feedback for improvement
Handle escalated customer inquiries and complaints
Develop and implement strategies to enhance customer service quality
Ensure compliance with company policies and procedures
Qualifications:
4 years of experience in a customer service role
Proven leadership skills
Excellent communication and interpersonal abilities
Strong problem-solving skills
Ability to work under pressure and meet deadlines
