The Operations Lead is responsible for managing day‑to‑day operational performance across the Title and Settlement function, ensuring high‑quality service delivery, process efficiency, regulatory adherence, and customer satisfaction. This role provides leadership to operational teams supporting, settlement/closing, post‑closing, recording and related workflow functions.
The Operations Lead partners closely with Compliance, Underwriting, Technology, and Business Leadership to drive operational excellence, standardization, and continuous improvement.
Key Responsibilities
Operational Management & Delivery
Oversee daily production across Pre-Closing, Closing, Funding, Recording, and Post Closing functions.
Monitor service level agreements (SLAs), turn‑times, quality metrics, and productivity targets.
Ensure operational workflows are executed in accordance with ALTA Best Practices, state guidelines, and underwriter expectations.
Implement standardized procedures and operational controls across all processes.
Resolve escalated issues related to orders, files, customers, lenders, underwriters, and internal partners.
Process Excellence & Continuous Improvement
Identify gaps, bottlenecks, and process inefficiencies; propose and implement process improvement initiatives.
Partner with Technology and Product teams to enhance automation, workflow tools, and system capabilities.
Drive lean operating practices, ensuring reduced defects, improved cycle times, and enhanced customer experience.
Maintain operational playbooks, SOPs, job aids, and training documentation.
Team Leadership & Performance Management
Lead, coach, and develop a team of operational specialists, analysts, or supervisors.
Set performance goals, conduct evaluations, and ensure accountability for operational outcomes.
Foster a culture of operational discipline, collaboration, and continuous learning.
Identify staffing needs, participate in workforce planning, and support hiring decisions.
Stakeholder & Customer Engagement
Collaborate with internal teams including Compliance, Underwriting, Legal, Sales, Vendor Management, and Customer Success.
Act as a point of escalation for key accounts, lenders, and external partners.
Communicate operational updates, risks, and performance reports to leadership and stakeholders.
Quality, Compliance & Risk Management
Support compliance initiatives by ensuring operational processes meet regulatory, underwriter, and agency requirements.
Implement quality assurance programs to reduce errors and enhance accuracy in Pre-Closing and Closing documentation.
Partner with the Compliance Lead to address audit findings, corrective actions, and risk mitigation plans.
Training & Development
Support onboarding training and ongoing education related to Settlement processes, closing procedures, systems, and industry standards.
Promote knowledge-sharing, cross-training, and career development within the team.
Education
Bachelor’s degree in Business, Operations Management, Finance, or related field (preferred but not mandatory).
Experience
5+ years of experience in Escrow, or Settlement Services operations.
2+ years of experience in a supervisory or team lead role.
Strong background in operational workflow management, customer delivery, and cross-functional coordination.
Experience working with title underwriters, lenders, or large-scale title operations is preferred.
Knowledge & Skills
Strong understanding of:
Title search, examination, and curative processes
Closing/escrow procedures, funding, and recording
Title insurance underwriting basics
ALTA Best Practices and RESPA requirements
Quality assurance and operational control frameworks
Additional skills:
Excellent communication, people management, and stakeholder‑influencing skills
Strong analytical mindset with the ability to interpret performance data
Proficiency with title/settlement systems (e.g., Resware, Qualia, proprietary platforms)
High attention to detail and problem‑solving ability
Ability to work in a fast‑paced environment with shifting priorities
Competencies
Operational Leadership
Process Optimization
Stakeholder Management
Quality & Risk Awareness
Decision Making
Team Coaching & Capability Building
Customer Focus
Data‑Driven Execution
WORKING AT ALTISOURCE ADVANTAGES
Prosperity
Attractive salary commensurate with skills, experience and qualifications
Good Health
Comprehensive insurance plans; - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
Happiness
10 paid holidays, plus 26 paid days off per year
Lots of employee engagement activities
Unbeatable work from home flexibility
OUR CORE VALUES
For our employees, customers, and shareholders, we commit to…
Act with Integrity
– exhibit unwavering integrity, compliance, and ethical conduct at all times
Energize People –
enable exceptional people to energize their teams and drive results
Empower Innovation –
reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers
Exceed Customer Expectations –
execute world-class solutions to deliver value and delight our customers
Win as a Team
– embrace the passion, energy, and power of our global teams to win as “One-Altisource”
Enrich Communities
– create positive impacts for the communities where we live and serve
Are you up to the challenge? What are you waiting for? Apply today!
