Job Role:
Act as an escalation point for Level 1 support, handling complex technical issues via ticketing systems, email, phone, and remote support tools
Troubleshoot and resolve hardware, software, networking, and system-related issues efficiently
Monitor and analyze system alerts, logs, and incidents to ensure timely resolution and minimize downtime
Collaborate with internal teams (NOC, development, and product teams) to escalate and resolve critical technical issues
Job Description :
Strong troubleshooting skills in
Windows
Experience with
networking protocols, firewalls, VPNs, and security best practices
.
Hands-on experience with
Active Directory, DNS, DHCP, Office 365, print server and cloud platforms (Azure)
.
Hands-on Experience with Microsoft Office 365 and Azure AD
Proficiency in
ticketing systems (Autotask)
.
Familiarity with
virtualization technologies (Hyper-V, etc.)
.
Knowledge of
SQL databases and scripting.
Must have work experience with USA and Australia client
Excellent communication and customer service skills.
