Job Title: Support Engineer – Team Lead (Fintech | Production Support)
Be a part of something impactful.
Join us in powering seamless digital transactions and building reliable fintech solutions that millions depend on every day. If you thrive in high-impact environments, enjoy solving critical challenges, and aspire to lead from the front, this role is your opportunity to make a difference.
About the Role
We are looking for a dynamic and experienced
Support Engineer – Team Lead
to manage and strengthen our production support operations. This role is crucial in ensuring system stability, quick incident resolution, and delivering an exceptional experience across our fintech platforms.
Key Responsibilities
Lead and manage production support activities for fintech/payment systems (Payin, Payout, UPI, BBPS, etc.)
Handle critical incidents, perform root cause analysis (RCA), and ensure timely resolution
Monitor system performance, logs, and APIs to proactively identify and troubleshoot issues
Manage end-to-end transaction lifecycle including reconciliation processes
Coordinate with internal teams and external clients for issue resolution and escalations
Ensure SLA adherence and maintain high service availability
Guide and mentor support team members, assign tasks, and track performance
Implement best practices for system monitoring, alerting, and incident management
Ensure compliance with security and regulatory standards in fintech systems
Required Skills & Qualifications
2–3 years of experience in production support, preferably in fintech or payment systems
Strong understanding of payment gateways, UPI, BBPS, and transaction flows
Hands-on experience with API integrations, log analysis, and debugging
Good knowledge of SQL queries and database troubleshooting
Familiarity with monitoring tools and incident management processes
Excellent communication skills with experience in client handling and escalation management
Proven ability to lead a team and manage tasks effectively
Ability to work in a 24x7 support environment
Why Join Us?
Work on high-scale, real-time fintech systems
Opportunity to lead and grow within a fast-paced environment
Exposure to cutting-edge payment technologies
Collaborative and performance-driven culture
If you are passionate about fintech, problem-solving, and leadership, we would love to hear from you!
