Job Location: Bangalore Exp: 2-4 Yrs
Job Title: Support Engineer- Night Shift
About TradeLab
TradeLab is a leading fintech technology provider, delivering cutting-edge solutions to brokers, banks, and fintech platforms. Our portfolio includes high-performance Order & Risk Management Systems (ORMS), seamless MetaTrader integrations, AI-driven customer engagement platforms such as PULSE LLaVA, and compliance-grade risk management solutions. About the Role We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction in a fast-paced trading environment.
Key Responsibilities
Act as the primary contact for clients reporting issues related to trading applications and platforms.
Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).
Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.
Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.
Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.
Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.
Communicate proactively with clients about upcoming product features, enhancements, or changes.
Build and maintain strong relationships with clients through regular, value-added interactions.
Collaborate in conducting UAT, release validations, and production deployment verifications.
Assist in root cause analysis and post-incident reviews to prevent recurrences.
Must-Have Qualifications
Bachelor's degree in Computer Science, IT, or related field.
2+ years in Application/Technical Support, preferably in the broking/trading domain.
Sound understanding of capital markets – Equity, F&O, Currency, Commodities.
Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.
Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.
Excellent communication and interpersonal skills for effective client interaction.
Ability to work under pressure during trading hours and manage multiple priorities.
Customer-centric mindset with a focus on relationship building and problem-solving.
Good-to-Have Skills
Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.
Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.
Knowledge of scripting (Shell/Python) and basic networking is a plus.
Familiarity with cloud environments (AWS/Azure) and monitoring tools.
Why Join Tradelab?
Innovative Environment: Join a fast-growing fintech leader at the forefront of transforming the Indian and global brokerage ecosystem with cutting-edge technology.
Ownership & Impact: Take full ownership of a high-potential territory (Western India) with direct visibility to senior leadership and the opportunity to shape regional growth.
Cutting-Edge Solutions: Gain hands-on experience with next-generation trading infrastructure, AI driven platforms, and compliance-focused solutions.
Growth Opportunities: Thrive in an entrepreneurial role with significant learning potential, professional development, and a steep growth trajectory.
