<p><strong><span data-contrast="auto">Company Introduction</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<p><span data-contrast="auto">We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. </span><span class="Apple-converted-space"> </span><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<p><span data-contrast="none">We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.</span><span class="Apple-converted-space"> </span><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<p><span data-contrast="auto">Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. </span><span data-ccp-props="{"134233279":true,"134245417":false}"> <br></span><span data-contrast="auto"> </span><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<p><strong><span data-contrast="auto">Role Overview</span></strong> </p>
<p><span data-ccp-props="{"134245417":false}">The C-Returns Platform team owns the end-to-end lifecycle of cancellations, returns, and exchanges for Coupang's e-commerce ecosystem. We process millions of post-purchase resolution requests through our customer facing Coupang App and CS/back-office channels, serving both Korea and Taiwan markets. Our platform is mission-critical infrastructure that directly impacts:</span></p>
<ul>
<li><span data-ccp-props="{"134245417":false}">Customer satisfaction — making post-purchase resolution fast, transparent, and predictable</span></li>
<li><span data-ccp-props="{"134245417":false}">Inventory protection — minimizing inventory loss through structured collection logistics, QA inspections, and time-bound auto-withdrawal policies</span></li>
<li><span data-ccp-props="{"134245417":false}">Business agility — enabling rapid policy changes through event-driven architecture with visibility and adaptability<br></span></li>
</ul>
<p><strong><span data-contrast="auto">What You Will Do</span></strong><strong> </strong></p>
<ul>
<li><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Build and maintain Tier 1 & Tier 2 services that handle 500K+ requests/day across multiple microservices</span></span></li>
<li><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Design and implement complex business workflows using Activiti BPMN and Temporal Cloud for orchestrating cancellations, returns, exchanges, and refunds</span></span></li>
<li><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Integrate with 15+ upstream and downstream systems including Order, Shipment, Payments, Transport.</span></span></li>
<li><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Implement policy-driven business logic that adapts to frequently changing cancellation, return, and refund rules</span></span><span data-contrast="none"><span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{"ObjectId":"920dbcde-2834-5e15-a5fa-062170b236ba|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"3",201342449,"1",469777841,"맑은 고딕",469777842,"Arial",469777843,"新細明體",469777844,"맑은 고딕",201341986,"1",469769226,"맑은 고딕,Arial,新細明體",268442635,"24",469775450,"eop",201340122,"1",134233614,"true",469778129,"eop",335572020,"1",469778324,"Default Paragraph Font"]}"> </span></span><span data-ccp-props="{"134245417":true,"201341983":0,"335559740":259}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Basic </span></strong><strong><span data-contrast="auto">Qualifications</span></strong><strong> </strong></p>
<ul>
<li>7+ years of backend software engineering experience</li>
<li>Strong proficiency in building distributed systems and microservices architecture</li>
<li>Experience with high-throughput, low-latency systems handling millions of requests</li>
<li>Experience with event-driven architectures using Kafka or similar messaging systems</li>
<li>Strong problem-solving skills and ability to debug complex distributed systems</li>
<li>Excellent collaboration skills to work with cross-functional teams (Product, CS, Logistics, Payment)</li>
</ul>
<p><strong><span data-contrast="auto">Preferred Qualifications </span></strong></p>
<ul>
<li><span data-ccp-props="{"134245417":true,"201341983":0,"335559740":259}">Backend development (Java, Kotlin, or similar JVM languages preferred)</span></li>
<li><span data-ccp-props="{"134245417":true,"201341983":0,"335559740":259}">RESTful API design and implementation</span></li>
<li><span data-ccp-props="{"134245417":true,"201341983":0,"335559740":259}">Database design and optimization (MySQL, Aurora)</span></li>
<li><span data-ccp-props="{"134245417":true,"201341983":0,"335559740":259}">Message queue systems (Kafka)</span></li>
<li><span data-ccp-props="{"134245417":true,"201341983":0,"335559740":259}">Workflow engines (Activiti BPMN, Temporal)</span></li>
<li><span data-ccp-props="{"134245417":true,"201341983":0,"335559740":259}">Monitoring and alerting (Grafana, CloudWatch)</span></li>
<li><span data-ccp-props="{"134245417":true,"201341983":0,"335559740":259}">Version control (Git)</span></li>
<li><span data-ccp-props="{"134245417":true,"201341983":0,"335559740":259}">CI/CD tools (CircleCI or similar)<br><br></span></li>
</ul>
<p><strong><span data-contrast="auto">Type of work model</span></strong> </p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="38" data-list-defn-props="{"335552541":1,"335559685":880,"335559991":440,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Hybrid / Onsite / Remote working</span><span data-ccp-props="{"134245417":false}"> </span></li>
</ul>
<p><span data-contrast="auto">Our Hybrid work model: Coupang hybrid work model is designed to enable a culture of collaboration that acts a catalyst to enrich the experience of employees. Employees are required to work at least 3 days in the office per week, with the flexibility to work from home 2 days a week, depending on the role requirement. Some businesses may require more time in office due to nature of work. </span><span data-ccp-props="{"134245417":false}"> <br><br></span></p>
<p><strong><span data-contrast="auto">Details to consider</span></strong><span data-ccp-props="{"134245417":false}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="38" data-list-defn-props="{"335552541":1,"335559685":880,"335559991":440,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. <br></span><span data-ccp-props="{"134245417":false}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Privacy Notice</span></strong><strong><span data-contrast="none"> </span></strong><span data-ccp-props="{"134233279":true,"134245417":false,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. </span><span data-contrast="none"><span data-ccp-charstyle="Hyperlink"><a href="https://privacy.coupang.com/en/land/jobs/">https://privacy.coupang.com/en/land/jobs/</a></span></span><span data-ccp-props="{"134233279":true,"134245417":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
