Sr Tech Vendor Relations Analyst- Hyderabad (hybrid)
Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.
Job Responsibilities
The Sr Tech Vendor Relations Analyst will oversee the management of our telecommunications expenses and vendor relationships. The ideal candidate will have a strong understanding of telecom services,
contracts,
and
billing
structures.
They
will
be
responsible
for
optimizing
our
telecom
expenses, identifying cost-saving opportunities, and ensuring compliance with company policies and industry
regulations.
Core Responsibilities
•
Serves as the Vendor Relationship Owner (VRO) for assigned vendors.
•
Maintains strong relationships
with
vendors.
•
Evaluates
vendor
performance,
conducts
vendor
risk
assessments and scheduled vendor reviews.
•
Manages all related vendor contracts and facilitates contract
negotiation.
•
Manage
and
analyze
telecom
expenses
to
identify
cost-saving
opportunities
•
Managing
the
acquisition
of
mobile
devices
and
services.
•
Knowledge
of
and
understanding
of
pricing
and
benchmarking
of
telecom
services
•
Forensic
analysis
of
telecom
invoices
inclusive
of
receiving,
reviewing,
approving,
auditing, optimizing, processing, validating payment, etc
•
Develop
and
implement
strategies
to
optimize
telecom
expenses
while
maintaining
service
quality
•
Supports
monthly
allocation
process
ensuring
technology
costs
are
billed
to
the
appropriate business unit (BU)
•
Track
telecom
usage
and
trends
to
forecast
future
expenses
and
plan
accordingly
•
Coordinate
with
telecom
vendors
to
negotiate
contracts
and
resolve
billing
discrepancies
•
Identify
coding
discrepancies
to
ensure
accurate
cost
center
and
GL
allocations
•
Experience
working
with
corporate
managed
devices
and
a
Mobile
Device
Management
Platform (such as Asignet, Cass Information Systems, Sakon, Rivermine, Tangoe, etc)
•
Coordinate
with
fixed
line
vendors
to
provide
periodic
utilization
stats
for
review
by
Tech
partners.
•
Support
'green'
initiatives
with
responsible
mobile
recycle
plan
Qualifications
•
Bachelor’s
degree
in
IT,
business
or
equivalent
experience
•
Professional
TEM
certification
preferred
•
Two-years
or
equivalent
customer
service
experience
required
•
Carries
out
all
responsibilities
in
an
honest,
ethical
and
professional
manner
•
Exhibit
results
driven
attitude
to
manage
deadlines
•
Proven
ability
to
work
independently
and
as
a
team
member
•
Excellent
communication
(written
and
oral)
and
interpersonal
skills
•
Ability
to
interact
effectively
at
all
levels
and
across
diverse
cultures
•
Ability
to
adapt
as
the
external
environment
and
organization
evolves
•
Proven
performance
demonstrating
flexibility,
ability
to
prioritize,
and
work
analytically
in
a problem-solving environment
•
Ability
to
conduct
research
on
industry
best
practices/standards
and
effectively
apply
to
situation
•
Excellent
PC
skills,
including
excel,
power
point,
process
mapping
software
(Visio)
•
Demonstrated
familiarity
with
Accounts
Payable
procedures,
invoice
processing,
and
auditing
•
A
solid
understanding
of
telecommunications
and
networking
concepts,
principles,
and
knowledge of systems connectivity to understand overall flow of leased services
•
Prior
experience
reviewing,
modifying
legal
contracts
and
documents
(MSAs,
SOWs,
NDAs,
etc.)
•
Deep
understanding
of
the
full
life
cycle
of
contracts
•
Strong
understanding
of
legal
terms
and
conditions
and
demonstrated
negotiation
skills
coupled with extensive knowledge of business and contract law related to Technology services
•
Ability
to
manage
projects
with
strong
cross-functional
collaboration
skills
•
Prior
experience
with
the
IT
project
initiation
process
and
gathering
business
requirements
Disclaimer:
Tasks,
duties,
and
responsibilities
as
listed
in
this
job
description
are
not
exhaustive.
The
Company,
at
its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.
Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should
be
construed
to
create
an
employment
contract.
Occasionally,
required
skills/experiences
for
jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.com
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
